酷航官网Q&A关于Check-in
官网->需要帮忙吗?->常见问题->Checking-in (2)
缩网址: http://0rz.tw/cSeg3
What time does Scoot's check-in open/close?
Please note that Scoot's Check-in counter opens three (3) hours before the
scheduled departure time of our flights, and closes one (1) hour prior to
the scheduled departure time of our flights. As long as you are in the queue
1 hour before the departure time, you will be able to check-in. Apart from
that, these times are non-negotiable.
既然酷航官网自己都承诺只要预订起飞前一小时在排队队伍中,就能check-in。
护航九十分钟的有啥好争的?官网不都承诺一小时就好了吗?
酷航提早关柜也有其他外国人抱怨,例如下面这个讨论串就有好几个回复有类似情况
http://forum.airlines-inform.com/Scoot/6.html
第三页 10 August 2015 Guest 这个苦主到机场被告知飞机改预定起飞时间,
变成是起飞四个半小时到,他不想排队所以又在机场晃,
然后预计起飞前两小时到,发现被关柜,而且飞机还飞走了。后来打给客服,
客服还硬凹要三小时前到,他还是买商务舱(Scootbiz)的旅客。
第五页 13 January 2015 Guest 这个苦主在Itineary上规定时间范围内到,
被关柜,还被客服唬烂他迟到五分钟,结果他用机场CCTV上的时间举证打脸客服,
结果一样下场