坦白说整件事情的危机处理真的有够糟糕的
一连串的失误
两家公司制度的差异 UA签约也没注意到这点
都登机了 硬要拉下来 根本智障
惹到不能惹的
(其实当初他表达要看诊就该放过了...
美国医师 军人地位之高不是台湾可以想像的)
消费主义至上的美国 医师地位 有色人种 一次战三个点
不被打死才怪
第一时间CEO出面处理就有问题 应该先给地勤 公关部出来说明
处理第一时间是出来灭火 还是CEO提着油桶上来硬凹
这把火烧的level就是CEO之上
现在只能看董事会要不要趁机火掉CEO买下她的股权来切割了
也许 CEO早想辞职 也是在等这个机会吧....
※ 引述《hoiking (Alex)》之铭言：
: 联合航空的ceo又发声明了
: 网址：https://goo.gl/xN9foD
: Dear Team,
: The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
: I want you to know that we take full responsibility and we will work to make it right.
: It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.
: I promise you we will do better.
: Sincerely,
: Oscar
: 大意：
: －为今次事件致以最深切歉意
: －向3411航班所有乘客及事主道歉
: －检讨机员调度制度、与执法部门合作关系
: －30/4公布报告
: 嗯.....是谁在之前一天的声明强调公司职员没有错，反而是那名乘客生事及好勇斗狠呢? 是不是公司股票惨跌后才感受到事件的威力呢？