【工作职缺】 Field Service Engineer - HsinChu(竹科)
【工作时间】 早上0900-下午1800 周休二日
【工作内容】
- Provides onsite field service support through the performance of
installations, upgrades, repairs, and maintenance of complex capital
equipment and systems. Troubleshoots either to resolve issues directly or
through referring advanced issues to technical support resources. Acts as a
customer service advocate, instructing customers in the operation and
maintenance of the system.
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone
or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance
on Cymer equipment installed at customer sites.
- Regularly provides assistance, guidance, leadership, and technical assistance
to junior or less experienced field service engineers; may serve as site
leader for customer.
- Maintains and manages an assigned installation equipment base. This includes
providing primary support, forecasting, conducting customer support meetings,
and ensuring regular communication with the customer.
Assists customegular communication with the customer.
Assists customers in the receipt, installation, and testing of company
- Conducts equipms in the receipt, installation, and testing of company
installation or operating activities.
- Provides service education to customer's service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at
customer sites or backfilling for other Cymer Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities
in accordance with Cymer's procedures and with supervisor's approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.
【其他条件】
- Excellent written and verbal communications skills.
- Ability to analyze data and report problems, to complete accurate,
comprehensive service reports, and to communicate technical issues to other
technical staff.
- Ability to collect, translate, and analyze data and take action based on
effectively report problems though written and/or graphical representation of
data (detailed Post-Mortem Chronological Abstracts, trending analysis,
failure statistics, etc.).
- Strong customer service skills, with a solid foundation in and an
understanding of the importance of relationship building.
- Advanced level of technical knowledge of electronics.
- Ability to facilitate resolution of technical challenges.
- Ability to apply advanced knowledge of installation, maintenance/repair, and
troubleshooting at both the module and system level.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Must be able to successfully meet customer site access requirements such as:
background checks, safety training, and cleanroom access (gowning and
breathing apparatus).
- For regions - oral and written English language skills highly recommended.
- Strong competence with the various tools, procedures, programming languages
used to accomplish the job. Minimum of two years of experience is required.
- Minimum of 2 years experience in optics, laser, and/or semiconductor
manufacturing equipment experience is preferred.
- Laser and vacuum experience preferred.
- Has performed multiple on-site installations and performed as lead on a Beta
product release.
- Requires experience using the following software packages: Excel, Word,
PowerPoint, LabView, Internet Protocol, and Computer Networking.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required
to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel;
stoop, kneel, crouch, twist, crawl, reach, and stretch.
Must be able to apply hand manipulation for hand controls, and perform
grasping and wrist/forearm rotation.
- The employee may occasionally lift and/or move up to 50 pounds.
- May require travel dependent on business needs.
- May be required to climb or balance.
- Must be able to use breathing apparatus.
- Schedule may vary considerably to include evenings and weekends as well as
long hours based on business needs.
- May be assigned a compressed or alternate work schedule to meet customer
needs.
- May be assigned an "on call" type work schedule and may be required to
respond to customers with little or no advance notice.
- The environment generally is moderate in temperature and noise level.
- Occasionally may be exposed to loud noise bursts and may be exposed to toxic
gases (fluorine).
- Must be able to work in small, confined spaces.
【薪资】
Based on selected candidate's related years of service, the monthly income
range varies from 60,000 - 100,000/month.
【需求人数】 新竹1-2
【工作地点】 竹科
【联络方式】please send your Chinese and English resume to
lois_huang@cymer.com