看到大家的灾情通报
查了一下信箱目前是没收到任何信
上官网 机票的状态也还是confirmed
因为下星期二就要飞了 太多不确定想说干脆取消算了
试点了一下取消
竟然是全额refund
请问有人有取消的经验吗?
开票时记得refund要300美元的
Net paid fare 0.00 USD
Used fare -0.00 USD
Refund fee -0.00 USD
Tax to be refunded 1140.44 USD
Total refund amount
:1140.44 USD
The total refund amount will be credited to the same credit/debit card used at the time of purchase. The amount will be credited within 28 working days.
谢谢
※ 引述《mioco (mioco)》之铭言：
: ※ 引述《tonydavi (不想说)》之铭言：
: : 一开信箱就收到噩耗
: : Dear Customer,
: : We regret having to confirm that due to a recent technical error in our
: : system, we are unable to confirm your reservation with reference code ******
: : If you did not realize the error prior to this email we would like to
: : apologize and we assure you that any amount that has been deducted from your
: : Credit Card has been returned and should reflect on your account shortly.
: : We hope, that this isolated incident will not deter you from flying with
: : Qatar Airways in the near future. Your continued patronage of Qatar Airways
: : is highly appreciated.
: : Qatar Airways support team
: : 是在3:36分的mail
: : 当天官网定票 马上刷卡的 状态一直是confirm
: : 目前是PNR也查不到了 到越南的班机都订了...ˊˋ
: 同tony大，收到了一模一样的信。
: 所以死马当活马医，反正都被拉掉了，不如再写信去反应
: （如果PNR依旧存活，依据dont call原则，理论上应该要继续装死）
: 卡达很贴心，帮所有被拉掉的乘客自动建立request表单，方便回应。
: 结果我message一寄出，马上就收到制式回应，看来真的是掰了
: 但他们没有说跟有无收到eticket有关，或者目前存活的，是否前景依旧乐观（？）
: 但不无可能的是，卡达也许会对所有乘客机票票价显示为零的都下手也不一定
: Dear Customer,
: The systems error caused the prices of a number of our flights and services
: to be exhibited incorrectly during the booking process at zero cost (and in
: some cases subject only to taxes and fees imposed by the Government). As you
: will have noted you were not charged anything for the fare price.
: In accordance with our Terms and Conditions and Conditions of Carriage we
: consider the system error and the incorrect pricing to be a mistake which
: renders any transaction entered into as a result of such mistake null and
: void.
: We have therefore refunded (and/or are in the process of refunding) all
: amounts blocked/collected as a result of the incorrect pricing and have
: initiated an investigation to ensure that all necessary steps are taken to
: prevent similar situations from occurring in the future.
: Once again we would like to apologise for any inconvenience caused.
: Yours sincerely,
: Qatar Airways Support team