※ 引述《tonydavi (不想说)》之铭言：
: 一开信箱就收到噩耗
: Dear Customer,
: We regret having to confirm that due to a recent technical error in our
: system, we are unable to confirm your reservation with reference code ******
: If you did not realize the error prior to this email we would like to
: apologize and we assure you that any amount that has been deducted from your
: Credit Card has been returned and should reflect on your account shortly.
: We hope, that this isolated incident will not deter you from flying with
: Qatar Airways in the near future. Your continued patronage of Qatar Airways
: is highly appreciated.
: Qatar Airways support team
: 是在3:36分的mail
: 当天官网定票 马上刷卡的 状态一直是confirm
: 目前是PNR也查不到了 到越南的班机都订了...ˊˋ
同tony大，收到了一模一样的信。
所以死马当活马医，反正都被拉掉了，不如再写信去反应
（如果PNR依旧存活，依据dont call原则，理论上应该要继续装死）
卡达很贴心，帮所有被拉掉的乘客自动建立request表单，方便回应。
结果我message一寄出，马上就收到制式回应，看来真的是掰了
但他们没有说跟有无收到eticket有关，或者目前存活的，是否前景依旧乐观（？）
但不无可能的是，卡达也许会对所有乘客机票票价显示为零的都下手也不一定
Dear Customer,
The systems error caused the prices of a number of our flights and services
to be exhibited incorrectly during the booking process at zero cost (and in
some cases subject only to taxes and fees imposed by the Government). As you
will have noted you were not charged anything for the fare price.
In accordance with our Terms and Conditions and Conditions of Carriage we
consider the system error and the incorrect pricing to be a mistake which
renders any transaction entered into as a result of such mistake null and
void.
We have therefore refunded (and/or are in the process of refunding) all
amounts blocked/collected as a result of the incorrect pricing and have
initiated an investigation to ensure that all necessary steps are taken to
prevent similar situations from occurring in the future.
Once again we would like to apologise for any inconvenience caused.
Yours sincerely,
Qatar Airways Support team