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【公司名称】
Twic Inc. (DBA “Forma”)
【工作职缺】
Customer Operations Specialist, Pretax
【工作内容】
As a Customer Operations Specialist, you will be responsible for all the operati
onal aspects of pre-tax accounts. Our Customer Operations Specialists are the co
ntrol center for our support team. As a Customer Operations Specialist, apart fr
om troubleshooting issues and completing tasks for customers, you will be focusi
ng on establishing the best optimized workflows and solutions for our cross-team
members. We expect our Customer Operations Specialists to navigate and foresee
the underlying issues of our service and products. We highly value your problem
solving skills and can-do attitude to provide world class service to our custome
rs.
Your responsibilities include:
* Provide our customers immediate support via live-chat and conversations.
* Leverage your deep understanding of our Internal Support Portal to address our
members’ concerns quickly and accurately.
* Make recommendations for members with your deep knowledge about Forma’s produ
ct.
* Represent the voice of the customer to help shape the future roadmap of the pr
oduct.
* Manage daily operational works such as order fulfillment, payroll report, and
claim review.
* Optimize operational processes and procedures for maximum efficiency while mai
ntaining quality standards.
* Assist with the implementation of new processes and procedures.
* Identify ways to improve customer experiences.
* Track and report on operational performance.
* Manage claim review team.
* Manage anything related to our customers.
【征求条件】
* Bachelor’s degree or equivalent work experience preferred.
* Experience in employee benefits is a big plus!
* Excellent verbal and written communication skills, presentation skills, and or
ganizational skills
* Ability to learn quickly, solve problems, detail-oriented and make decisions w
ith minimal supervision.
* Ability to collect the latest releases from both the IRS and the industry.
* Excellent people and communication skills.
【工作地点】
全远端
【工作时间】
全弹性工时
【月休】
周休二日
【公司福利】
* Remote-first working environment
* MacBook
* $200 USD/mo - BeWell funds
* $100 USD/mo - BeProductive funds
* $30 USD/mo - BeConnected funds
* $300 USD - One-time subsidy to build your home office
* $1000 USD/year - Health Examination
【薪资范围】
$27,000-$31,500 USD/ Year
【需求人数】
1
【联络人/连络方式】
Please apply on this page directly: https://jobs.ashbyhq.com/forma/49a2d6e5-ef11
-4e0e-988a-c8ab378a1c87
【其他备注】
See the link above for more details.