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【公司名称】
Twic Inc. (DBA “Forma”)
【工作职缺】
Customer Operations Specialist
【工作内容】
* Providing our customers immediate support via live-chat and conversations.
* Leverage your deep understanding of our Internal Support Portal to address our
members’ concern quickly and accurately.
* Make recommendations for members with your deep knowledge about Forma’s produ
ct.
* Representing the voice of the customer to help shape the future roadmap of the
product.
* Managing daily operational works such as order fulfillment, payroll report, an
d claim review.
* Exploring and bringing potential vendors to the Forma Marketplace.
* Optimizing operational processes and procedures for maximum efficiency while m
aintaining quality standards.
* Assisting with the implementation of new processes and procedures.
Identifying ways to improve customer experiences.
* Tracking and reporting on operational performance.
* Anything related to our customers.
【征求条件】
- Bachelor’s degree or equivalent work experience preferred.
- Experience in employee benefits is a big plus!
- Excellent verbal and written communication skills, presentation skills, and or
ganizational skills
- Ability to learn quickly, solve problems and make decisions with minimal super
vision.
- Excellent people and communication skills.
【工作地点】
全远端
【工作时间】
全弹性工时
【月休】
周休二日
【公司福利】
1) MacBook
2) $200 USD/mo - BeWell funds
3) $30 USD/mo - BeConnected funds
4) $300 USD - One-time subsidy to build your home office
5) $100 USD/mo - BeProductive funds
6) $1000 USD/year - Health Examination
【薪资范围】
$27,000-$31,500 USD/ Year
【需求人数】
1
【联络人/连络方式】
Please apply in this page directly: https://jobs.ashbyhq.com/forma/b6d2f51f-af58
-4f77-8b5d-86a8185aeec3
【其他备注】
See the link above for more details.