job版禁止张贴违反“就业服务法”、“性别平等工作法”、“劳基法”与其他法律之文章
发文者已同意一切遵循现行法律，并确知文责自负。本工作确实劳健保!!
此两行删除，文章会被删除不另通知。
※请各位资方配合遵守。
【公司名称】
※没有填写公司名称将会被删文。
※人资没有填写人资公司以及原征人公司(共2公司)名称将会被删文。
Twic (twic.ai)
About Twic
Twic is a modern-day benefits platform that gives employees the freedom to
choose health and wellness options that are right for them.
We grew 500-600% in 2020 and we have another 400-500% growth in 2021. Do you
want to see how a US startup company achieves success? It’s a great timing
to join us! In this position, you’ll have opportunities to work with people
around the world. Great team vibes and awesome working environment! Join us
now!
【工作职缺】
Member Experience Advocate (线上客服)
【工作内容】
We’re looking for a friendly patient, and kind-hearted person to join our
world-class Member Experience Team. And we absolutely mean it when we say
world-class - 98% CSAT over the trailing 12 months! If you love helping
people, making people smile, and care about people’s health and wellness, we
’d love to meet you.
没有内容 会被删文!!
【征求条件】
※为保障板友就业机会平等，雇主对求职人或所雇用员工，不得以种族、阶级
、语言、思想、宗教、党派、籍贯、出生地、性别、性倾向、年龄、婚姻、
容貌、五官、身心障碍或以往工会会员身分为由，予以歧视。
Essential Functions
-Providing our customers immediate support via live-chat, and email
conversations.
-Leverage your deep understanding of our Internal Support Portal to address
our members’ concerns quickly and accurately.
-Make recommendations for members with your deep knowledge about Twic’s
product.
-Representing the voice of the customer to help shape the future roadmap of
the product.
Minimum Qualifications
-Bachelor’s degree or equivalent work experience preferred.
-2-3 years of customer support experience.
-Experience in employee benefits is a big plus!
Required Skills
-Excellent verbal and written communication skills, presentation skills, and
organizational skills
-Learn quickly, solve problems and make decisions with minimal supervision
-Excellent people and communication skills.
-High empathy and focus on building positive customer experience
【工作地点】
Remote in Taiwan
【工作时间】
※没有填写工作时间将会被删文。
From 8am-8pm (choose 9 hours only eg 9am-6pm)
【月休】
※一定要有数字。没有填写月休或排班制度 或月休过低将会被删文。
按照台湾假期休，一周上班五天(平日三天+周末两天)，一个月休8-10天。
【公司福利】
请勿写劳健保 无劳健保是违法的
此栏请写额外的福利
[Company Benefit]
1) MacBook
2) $200 USD/mo - BeWell funds
3) $30 USD/mo - BeConnected funds
4) $300 USD - One time subsidy to build your home office
5) $1000 USD/year - Health Examination
6) Company retreat once a year (mostly in the US)
【薪资范围】
※行政院劳动部于110年1月1日起调涨基本工资为月薪24,000元
※无薪资、比照科技部、比照本校规定、面议、电议，薪资不清等水桶一周
月薪未达24000元 会被删文
时薪工作请贴Part-Time板
[Salary Expectation]
$21000-$25000 USD/year + reward program (up to $4800 USD/year, $0-$400 based
on the monthly performance)
【需求人数】
1
【联络人/连络方式】
[Contact Information]
Please send your resume to Candy [email protected]
【其他备注】