公司名称，统编(中华民国以外注册可免填): Hornet Networks
公司地址(填写详细至号): 在家工作
职缺: Customer Support Advisor - Chinese/English
(多职缺可自行增加填写)
职缺能力经历要求:
You must be able to read/write in English and Chinese to native level
fluency. You must be able to read and write in both Traditional Chinese and
Simplified Chinese. You are someone that really cares deeply about providing
great customer support, and you’ll have prior experience of that. You’ll
also be interested in technology and be proficient in using and
troubleshooting mobile apps. Prior experience in technical support would be a
great help. Prior experience of Hornet is a must.
The Customer Support Team at Hornet is a great team to work in. We are a
friendly bunch, working hard and helping each other deal with the demanding
workload. Team work is essential and requires organization, focus and
ownership to respond to the varied customer issues and avoid duplication of
work.
This is a tough job. It is not suitable for a person looking for a part time
job.
Responsibilities:
Responding to customer’s emailed support enquiries.
Managing user reports (investigating profiles and handling complaints)
Creating FAQs
Translating announcements, and other Hornet materials
Requirements:
Native level fluency in English and Chinese.
Excellent written communication.
2 years experience in a customer support role.
Positive outlook and ability to empathise (but you’ll need a thick skin!).
High level of technical ability and knowledge of apps.
Great team-worker.
Access to web, an android device and an iOS device.
Location:
The Hornet Team is distributed around the world, so you’ll be working
remotely like the rest of us. All you need is a quiet place to work, with a
reliable and fast internet connection. You will be using your own computer
equipment. You will need a computer - either desktop or laptop. A tablet
device is not acceptable.
Position:
The role is for an independent contractor. Compensation will be based on an
hourly rate. You can expect to work approximately 40 hours per week. This
will include weekend work. Hours can be variable depending on volume of
requests and the needs of the business.
薪资(月薪): 35000-40000 NTD
薪资(保证最低年薪，必填项目): 14 个月
年终奖金计算方式:底薪计算/全薪计算
****以下工时与加班费必填，不填删文水桶****
工时: 40
每日工作时间: EX:10:00AM~6:00AM (八小时) 中午休息(12:00~1:00)
每周工作时间: 8*5=40
雇主无明订之工作时间，如Remote等派遣性质工作
请征才者需附上平时最大工时，不可超过40小时
超过需给付加班费，否则不得PO文
(需符合国订劳动基准法)
劳工正常工作时间，每日不得超过八小时，每周不得超过四十小时。
前项正常工作时间，雇主经工会同意，如事业单位无工会者，经劳资会议
同意后，得将其二周内二日之正常工作时数，分配于其他工作日。其分配
于其他工作日之时数，每日不得超过二小时。但每周工作总时数不得超过
四十小时。
(补休不算符合劳动基准法，需有加班费，否则仍算是违法）
(须符合国订劳动基准法)
**无须加班仍须填写加班费制度**
**可直接填写加班费比照劳基法，低于劳基法禁止发文**
加班费制度：不会加班
如雇主有使劳工每日工作时间超过8小时者，或单周超过40小时者，应依法给付加班
费，其标准为：（劳动基准法第24条）
（1）延长工作时间在2小时以内者，按平日每小时工资额加给3分之1以上。
（2）再延长工作时间在2小时以内者，按平日每小时工资额加给3分之2以上。
补休使用需员工同意，经录取员工检举无加班费，一律转发劳动部进行劳动检查。
工作环境与该职缺团队介绍:
工作福利:
公司分红与奖金:
公司介绍:
人资或征才联络方式: https://hornet.recruiterbox.com/jobs/fk0hjoz/