Job Title: Field Service Engineer
Location, Torrance, CA
Full-Time
SeqGen, Inc has an immediate opening for an entry level Junior Field
Service Engineer. No prior experience is required. An intensive three
month training program will be provided.
The Field Service Engineer (FSE) is the face of SeqGen to customers.
Field Service Engineers provide outstanding customer service to clients
while installing and maintaining diagnostic instrumentation.
The FSE provides frontline support by resolving customers' problems and issues
through technical expertise and troubleshooting. The FSE has the opportunity to
help drive service revenue sales while ensuring strong customer contract
retention rate. The FSE uses critical thinking to resolve issues within
defined procedures and practices to determine appropriate action to rapidly
repair instrumentation. FSEs provide training to our customers and verify the
operational performance and data quality of systems in order to contribute to
our overall team success.
Responsibilities:
Repair, install, diagnose and maintain a variety of laboratory equipment
products
Performs routine preventive maintenance on a variety of laboratory equipment
, including proper completion of checklists and documentation of all work
performed
Maintaining communications with customers and office personnel to ensure
resolution and proper customer satisfaction
Willingness to learn new technologies and certifications and apply knowledge
in field
Supports the Quality System and Quality Policy by following procedures/work
instructions and creating records to meet the requirements of the Quality
System Regulation and ISO registration.
Travel frequently to customers by ground, train and air transportation as
needed
Provide guidance and training to customer personnel in establishing
operation, maintenance, inspection procedures, and techniques
Effectively manage company assets to include company vehicle, computer,
parts, test equipment and tools.
Essential Functions:
Hands-on experience as a field technician
Ability to travel overnight at a minimum of 30%. Up to 90% may be required.
Maintain a valid US driver's license and safe driving record.
Ability to bend, squat, stretch, and reach on a daily basis in a service
function
Ability to work in a fast paced environment
Ability to "think outside of the box" in order to support the customer
A self-starter able to work with minimal oversight, have the ability to work
independently or within a team to determine and develop the best approach to
solutions.
Benefits offered:
Paid time off
50% match Health insurance on select plans
401(K) with 5% match
Travel per-diem
Life Insurance
Salary: 48K, 12%-20% raise may apply after initial three month probationary
training period.
Please send your resume to: [email protected]