我本来订了5月底去札幌的机票, 今天凌晨收到以下mail, 重点摘录如下:
We have heard your feedback, and have enhanced our “Manage My Booking”
portal on the website to include a self-service refund button. This option
will be available for bookings made on/before 15 March 2020, for travel
before 31 May 2020 so you do not have to contend with the longer than usual
waiting times.
Please proceed with the prompts and we will do our best to process the refund
in the form of Scoot vouchers within 30 business days.
大致是说3/15前的预订, 在5/31日前的旅程都可以自行到官网申请退费(酷航优惠券)
不过我刚刚一直没办法进入SCOOT官网..一直呈现当机..