我刚好12月底也遇到了! 我在 agoda 预定河口湖湖山亭两人一泊二食
预定金额是 57894 YEN, 因为我的信用卡是美国银行发行的, 所以是美金计价
汇率大概是 1 USD = 112-113 YEN
所以换算请款金额大概在 516-512 USD 之间
结果 agoda 请款请了 540.18 USD, 前天写信给 agoda 的美国客服
他们隔天回应根据他们查询的汇率, 最终扣款应该为 507.62 USD
并且过两天马上退款 USD 32.56 , 将近 1000 台票这么多金额回我的信用卡
我觉得他们的汇率真的很谜... 建议大家觉得被多收要马上去争取
我朋友也在 FB 抱怨过, 最后要了 400 多台币回来
我感觉agoda的员工大概也知情, 所以去跟他们争取汇率都会直接马上答应刷退差额
跟 agoda 订房真的要小心看帐单数字!
下面附上他们回给我的信:
Thank you for bringing this to our attention. We verified the amount
charged and found that there has been a discrepancy in charge due to
a currency exchange difference on our payment gateway however since
your card is in USD and we operate in USD, there should not be any
difference in rate. Kindly note that we have proceed to refund your
card with below details
Original Charge on November 24, 2018: USD 540.18
Final Charge: USD 507.62
Refund to Credit Card: USD 32.56