我在5/30下标一双adidas superstar金标
6/4收到asos通知已寄出
(并预定在6/16收到)
接着我人就放心出国了 想说回国鞋子应该也收到了
按照几次经验法则 我通常都是在预期的日期很久才收到
可是我6/21回国 还是没看到鞋子
于是就写信去询问我的订单 收到自动回复有收到我的问题
接着我今早就收到这封信 超级错愕
Hi **** ,
Just a heads up to say we got your returned item/s – thanks!
We've issued a refund back to the payment method that was used to place your
order. Your refund can take 10 working days to reach your account, depending
on your card issuer or bank.
If you have any questions about your return, please get in touch by visiting
our Help pages.
Best wishes,
ASOS Customer Care
莫名其妙的 我还没收到订单 就被宣布要退我款项了
于是我又写了封信过去解释 我没收到商品 为什么要退我款
刚又收到回信，内容如下：
Hi *****,
Thanks for getting in touch with us about your order 208414890.
I'm sorry this hasn't arrived to you, after looking over this for you it
seems the courier had to return this back to us though I'm unable to check
why as no tracking was available.
You were refunded ￡44.51 on 22nd June to the Mastercard you used to place
your order.
The following items have been refunded:
1 x adidas Originals Superstar White & Black Trainers White & black (White)
UK 4 (4796054)
Depending on your card issuer or bank, the money can take 5-10 working days
to appear in your account.
We sent you an email to let you know about this - I'm sorry if you didn't
receive it. It might be that your email software sent it to your junk mail
folder - it's worth checking your mail settings and making sure ASOS.com is a
'safe' sender.
If you have any more questions, please let me know – I’ll be happy to help.
Best Wishes,
Darryll
ASOS Customer Care
很生气的是asos只用了一句courier把我商品退回去来解释我的订单
接着就退我款项结案这样
从头到尾没有收到东西 就被莫名其妙退货
订了几次asos 虽然东西总是很慢才收到(从来没被升级过)
也没有发生过这样莫名的事
我想以后不考虑asos了 = =