Asos寄错货后，我把商品退回并且附上资料跟他索取运费就收到以下这封信：
Hello Shih-Yu,
Thanks for getting in touch about your orders 183836246 & 183665102.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Best wishes,
Samara
ASOS Customer Care
然后我帐号就被锁了，基于钱的关系我态度非常好的回了信，讲说不然运费我自己吃但是
你要把货款退给我，结果asos的回复如下：
Hi there SHIH-YU,
Thanks for getting in touch about your orders 183836246 & 183665102.
I'm really sorry Shih-Yu but we wouldn't be able to process a refund for you.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Hope this helps Shih-Yu, if you have any further questions you need answering
please feel free to drop me a message so I can help further.
Best wishes,
Lakota-Mairead
ASOS Customer Care
内容就是说我无法退你钱请找paypal索赔，所以想请问版大各位有使用过paypal的索赔机
制吗？