※ 引述《arsandbox (arsandbox)》之铭言：
: 我是原本的史考特用户 今天早上寄信给客服
: 以下是客服在傍晚的回信，看起来应该是有机会调降？
: PS 我也是不到10万镁的奈米户 可能是怕刚合并就流失客户？
: I would be happy to help you out today.
: I understand your concern about commissions and the last thing we want to do
: is lose your business. I have submitted a case to get you down to the Schwab
: rates of 4.95. Do you plan on trading actively? Also, do you primarily trade
: stocks or options?
: Please reply to this e-mail and we can continue the conversation. The case
: should be reviewed and either approved or modified within the next 24-48
: hours.
: Thanks,
: Brian
: Brian Kooienga
: Client Services
: TD Ameritrade, Inc.
: 3/7更新 上一封回信后又来了三个问题...
: Thank you so much for responding to our inquiry.
: In order to best process your request for a lower rate, would you be willing
: to answer the following questions?
: 1. How actively do you plan to trade? How often?
: 2. Do you currently trade with another firm other than TD Ameritrade?
: 3. Are you considering bringing other assets into your account?
: We appreciate your responses to these questions. Once you respond, we will be
: able to process the request.
: Best regards,
: ※ 引述《IsaacWeng ()》之铭言：
: : 小弟之前是每四个月投入一次，一次也才 $900，持续了约五年
: : 两个月前寄客服希望调降手续费，也是回答了几个问题
: : 最后就降到 $4.95 了
: : 不过客服问我的问题不太一样，可能因为我没有说要换另外一家
: : 我是跟客服说虽然新的 ETF 很多，不过我还是想继续买 Vanguard
: : 其他家只要 $4.95 或 $2.95，虽然我量很少，还是希望可以调降
: : 客服要我回答下列几个问题
: : 1. What rate are you looking for ?
: : 2. Do you plan on consolidating any accounts with TD Ameritrade,
: : making any large deposits or any large withdraws ? If so,
: : approximately how much value do you plan on depositing or withdrawing ?
: : 3. Do you plan on changing your trading activity in the future ?
: : If you are changing your trading stratedy, how many stock and/or option
: : trades do plan on trading in an average month ?
: : 4. Do you plan on trading any index options ?
: : How many contracts per trade for your options trades on average ?
: : 从回答完问题到成功调降大概过了十天，因为我不知道在哪看自己手续费多少
: : 所以是等太久了再跟客服问后续情形，客服才回说已经成功调降
爬文之后,发现很多人写信去争取TD的手续费降低,
我也来分享一下最近写信的状况
第一次写信去 客服直接打枪说不行
我又写了一次去问说如果要调降费用,需要什么条件
结果换了一个客服问了以下问题
回答问题之后,就马上降低手续费到4.95USD...
心得,TD的客服回信效率超快
每次回信的客服的人都不一样
We can certainly review your account to see if we can get you a lower rate; however, please understand that TD Ameritrade does stand by the value of our pricing since we do offer a lot more products and services that other discount brokerage firms do not.
We offer multiple different platforms and mobile apps that are consistently ranked higher than our competitors by third parties such as stockbrokers.com. We are consistently ranked higher in customer service, education offerings, and research tools as well as a variety of other categories. We also do not have some of the hidden charges that our competitors have such as charging extra for shorting shares, fees for canceling and replacing orders, among others.
In order to help with getting you the lowest rate possible, please reply to this message with the following information:
1. What rate are you looking for?
2. Do you plan on consolidating any accounts with TD Ameritrade, making any large deposits or any large withdraws? If so, approximately how much value do you plan on depositing or withdrawing?
3. Do you plan on changing your trading activity in the future? If you are changing your trading strategy, how many stock and/or option trades do plan on trading in an average month?
4. Do you plan on trading any index options? How many contracts per trade for your options trades on average?