https://bit.ly/3aYKOOY
Judge Yvonne Gonzalez Rogers found this argument compelling enough
to follow up on. Why couldn’t iPhone users buy V-Bucks through
Safari, she asked, before Fortnite’s ban in August? Epic CEO Tim
Sweeney admitted that Epic could have added the feature — but “
it wasn’t a very attractive option for our customers,” Sweeney
told her. If somebody wants to buy V-Bucks, he said, there’s a
good chance they’re already looking at an item in Fortnite. “To
set Fortnite aside and pull out some device, browse to a website,
log in, make a transaction there, it’s extremely inconvenient.”
In short, “there’s a huge amount of payment processing and
customer friction associated with selling a user of an app an item
outside of that app.”
法官问 Epic CEO 在 Apple 下架 Fortnite 前,为什么不考虑让使用者
在 Safari 购买 V-Bucks, 然后回到游戏中消费?
CEO 则回答 Apple 允许这种方式。但是你在看某个商品时,还要特地跳出去买
再回来使用很不方便。
But after asking how old most Fortnite players were, Rogers
suggested that a little friction might be a good thing. “Why is
it so inconvenient that someone can’t make what I would call, as
a parent, an impulse purchase?” she asked. “Isn’t that a
responsible way to deal with a young client base?” If people can
buy V-Bucks and then switch platforms, “what you’re really
asking for is the ability to have impulse purchases.”
Sweeney said Fortnite had parental controls, but he didn’t
dispute Rogers’ basic point. “Yes. Customer convenience is a
huge factor in this. People are much more likely to make a
purchase if it’s easy to make a purchase,” he said.
之后法官问 Fortnite 的玩家年龄分布,并说这样的不便对于家长可能是好事,
Epic 的诉求背后是否要强化冲动消费。Epic CEO 说他们有家长监控机制。
Benjamin Simon is the CEO of a company called Yoga Buddhi, which
runs an iOS app called Down Dog. (Sadly, nobody in court thought
to make an Updog joke.) Yoga Buddhi offers a hefty discount for
signing up outside the iOS app. And unlike Epic, it’s fine
sending people to a website. Simon claims, however, that Apple
makes finding that website as hard as possible.
Simon says that Apple rejected several versions of Down Dog that
reference getting a discount elsewhere. Right now, about half the
iOS user base apparently pays a premium to sign up through the App
Store. For comparison, only 10 percent of Android users pay a
similar premium through the Play Store, because Google doesn’t
have the same restrictions.
Simon acknowledged that Yoga Buddhi can reach customers via other
methods like email and help them switch to the discounted version.
The problem, again, is friction. “We’re restricted in our
ability to communicate with our customers from within our product,
” he complained.
证人 Benjamin Simon (Yoga Buddhi CEO) 则说他们有实际做过另外网页让
使用者订阅,但是直接在 App 宣传这件事会被 Apple 下架。他们只能
把资讯藏得很隐晦。因此目前有 50% iOS 使用者在 app 内订阅,而
Android 则是只有 10% 在 app 订阅。
他也提到 email 或其他方式宣传网页订阅优惠没问题,但是这方法太麻烦了。
为什么我们不能直接在产品内跟用户沟通?