不知道有没有人有一样的问题，我的美国花旗帐户有以下两个功能无法使用。
无法直接线上办CD，现在有一个13-month CD 利率2.5%的活动，我想申办会遇到错误
它写:
Eligible customers are new or existing Citibank customers who (1) enroll in
the “CD Offer”, (2) are at least eighteen (18) years of age, and (3) have a
valid W-9 or W8-BEN on file with Citibank and are not subject to backup
withholding
可是我根本找不到有enroll in the CD offer和填写form W8-BEN的功能
另外也无法add external account (non-Citi my account)
我可以看到填写的表单，但是送出后尝试validate时会出现错误讯息:
We cannot add your account for Inter Institution Transfers (IIT).
We were unable to confirm your identity. Therefore, we cannot add your
account for Inter Institution Transfers (IIT). We apologize for the
inconvenience, but it is for your protection.
To add this account, you'll need to call Customer Service at 1-877-248-6734
(Text Telephone 1-800-788-0002). Otherwise, you won't be able to add this
account or any other account in the future.
这就是美国国内银行间转帐的功能，不能使用会极不方便>"<
我怀疑这两个错误有可能是因为使用非美国地址的关系，有人知道解决方法吗?
非不得以实在不想打国际电话去问...