[航空公司]:捷星
[购买途径]:官网线上购票
[状态]:原本班机是2/26(三)台湾飞澳洲，已取消转成代金券1次
[延长代金券分享]:
继上次换成代金券后，时间也过了半年，
然后竟然在最后一天最后1个小时要买票时已经无法使用，
所以还是得来询问线上客服。
不过又因为线上客服有营业时间的关系，
就无法于当天解决，
眼看代金券要血本无归了，
但是9/5(六)又尝试找到线上客服后，竟然解决了~
客服说明可以再协助展延"过期的代金券"！(后续待14天内重获代金券)
实际只等到9/7(一)就拿到了！
https://imgur.com/14bZZTp
详细对话纪录的网志版：https://tinyurl.com/yyerk6me
以下部分图片沿用3月时的资料，毕竟方式相同，
都要透过线上客服~
https://imgur.com/5Aiz6EV
https://imgur.com/iN2vGzO
点选置顶的连结 https://www.jetstar.com/hk/zh/travel-alerts ，
后续往下拉，找到Chat Now就赶快点进去， 因为这样才能直接面对线上客服人员！
步骤二：在点选Chat Now之后，
就必须填写基本资料，
包含1.名字、2.姓氏、3.电子信箱、
4.机票的订位代号。(虽然已换成代金券，但还是打上次订票的代号吧)
填写完，才有办法与线上客服聊天，然后这个网页不能关闭，一关闭就要重来！
https://imgur.com/3N9Kfx1
顺利的话，等待不到1分钟，就会有有空的客服出现，
这时可以喘口气，休息一下，然后开google翻译以备不时之需。
((可利用假日下午时段))
步骤三：开始问答，
线上客服会先告知注意事项，然后说名字后，询问有什么需要帮忙的事情。
可以先打招呼，告知因为武汉肺炎而要求退款。(hello OOO! i would like to request
the refund due to Corona virus.)
然后请协助展延代金券使用期限等。
实际对话如下，欢迎参考。
https://imgur.com/h469i7L
其实说明完武汉肺炎要退款后，客服人员就会先协助查询目前状态，
就发现我已经退成代金券了，
然后也有查到我的代金券已到期，
不过他们基于善意及礼貌(google翻译)，
愿意协助再帮忙把代金券重新发行(reissue)展延6个月效期!
后续就待14天内就可以再拿到了。
另外，
线上客服的时间是 澳洲雪梨时间的 8am~8pm，
相当于台湾的11am~11pm喔 (夏令时间至10月初)!
或是10am~10pm(冬令时间差距2小时)
请大家要注意一下。
[后记]
时间序纪录：
9/5(六) 下午完成线上对话、
9/7(一) 下午从电子信箱中收到代金券，不过这次的版本是简体字。
以下节录对话，因为后续捷星会将对话纪录寄到您的信箱中，
来确保双方没有其他问题！
( 1s ) OOO: *Please do not share your credit card information, security code or
CVV in this chat window.*
Hi, my name is OOO. How can I help you today?
( 39s ) 我: hello OOO! i would like to request the refund due to Corona virus.
→ 打招呼，告知因为武汉肺炎而要求退款。
( 1m 13s ) OOO: Hi 我, sure let me assist you for your concern, one moment
please as I check your booking.
( 1m 41s ) 我: OK! thank you.
( 2m 3s ) OOO I'll just need another minute or two - thanks for sitting tight.
( 4m 43s ) OOO: Thank you for patiently waiting 我,
I’ve reviewed your booking and see that you took up our Exceptional
Circumstances policy and elected to cancel your booking,
at a time your flight was still scheduled to operate, and obtain a credit
voucher.
Given this, I am unable to convert your credit voucher to a refund now since
each of your voucher will be valid for 12 months
and You can use your credit voucher on any available flight within 12 months of
issue,
effectively giving them up to the end of 2021 to make a booking.
NNN客服：无法把代金券退款，因为每张代金券效期有12个月。
(不过我的代金券已过期QQ)
( 6m 5s ) 我: ok! please help me
( 7m 1s ) OOO: Sure one moment please as I confirm the validity of your
vouchers.
OOO客服：先确认我的代金券效期
( 7m 38s ) 我: ok! thank you
( 10m 0s ) OOO: I'll just need another minute or two - thanks for sitting tight.
( 10m 17s ) 我: ok, please.
( 13m 1s ) OOO: Thank you for patiently waiting 我 for the 4 vouchers I can see
here that all 4 are already expired and for this as a gesture of goodwill and
one time courtesy I can request this to be reissued once again to be valid for
the next 6 months, shall we proceed?
OOO客服：发现我的4张代金券都已到期，
不过愿意重新发行一次，然后展延效期6个月! (实际拿到后是展延了一年!)
( 13m 41s ) 我: yes, please!
( 14m 38s ) OOO: Sure would you like me to reissue your voucher for the whole
amount or process
the reissue for each with an amount of 2x $OOO TWD and one $OOO TWD and $OOO.O
TWD?
( 15m 22s ) 我: yes, i think that will be awesome :))
( 15m 42s ) OOO: Sure to confirm you will still have 4 vouchers correct?
( 16m 4s ) 我: yes!!
( 16m 30s ) OOO Thank you for confirming, please bear with me as I will now
request for your vouchers to be reissued.
( 17m 20s ) 我: Thank you, please!
结果：OOO客服又竟然消失了....
马上换了一位客服NNN。
code or CVV in this chat window.*
Hi, my name is NNN. How can I help you today?
( 21m 51s ) 我: hello NNN! i would like to request the refund due to Corona
virus. (by the way, where is OOO)
( 22m 20s ) 我: I'm at the last step. ><
( 22m 48s )NNN: Hi 我, I am unsure what happened with you chat with OOO, but
let me help you here.
( 22m 53s ) NNN: Hold on please.
( 23m 10s ) 我: ok! thank you
( 23m 54s ) 我: I would like to request the refund due to Corona virus
( 27m 0s ) NNN: As I can see here that OOO was about to reissue you new
vouchers as the existing ones are already expired.
NNN客服：正如我在这里看到的那样，OOO将为您重新发行新凭证，因为现有凭证已经过期。
( 27m 12s ) NNN: One moment please.
( 27m 23s ) 我: ok, thank you
( 30m 43s ) NNN: As per checking here that you have 4 vouchers that are
expired, 2 vouchers worth OOO TWD each, 1 voucher worth OOO TWD and 1 voucher
worth OOO.OO TWD.
I will reissue these vouchers only once as gesture of goodwill, bear with
please okay?
NNN客服说明愿意重新发行只有一次机会的代金券!
( 31m 14s ) 我: okay, please.
( 33m 7s ) NNN: I successfully requested new voucher credits to be sent to your
email address [email protected] within 14 business days.
NNN客服告知14个工作天会将新的代金券寄到mail里!
( 33m 11s ) NNN: Is there anything else I can help you with today?
( 34m 0s ) 我: wowwww~~ thank you NNN. You are so nice.
以上资讯提供大家参考 :)