各位板友好，
等了快一个月，一直没办法发三部曲
还有板友站内给我敲碗，
趁今天有点空就来发一下吧
话说上回我寄信给汉米尔顿总公司抗议，
并表示如果总公司跟台湾分公司一样摆烂，我要去国外论坛发文
几小时后收到一位叫做Philippe的小哥回复，说会跟台北维修中心调维修纪录
然后隔天就被A8专柜警告小心被告了囧
于是我又写了一封信，指名要Philippe回复
信中我问他，你答应我要调维修纪录，结果只是空白授权给专柜处理？
还威胁要告我？这是你指示的吗？
这次，小哥的回复非常精彩，摘要翻译如下
Dear Mr. XXXXXXX
Thank you for your email.
Please note that we only requested more information regarding your watch and
its service history to our team in Taiwan.
There were no further actions taken so far.
谢谢来信，我们只是调了你手表的维修纪录，目前尚未采取进一步（法律）动作
According to the serial number "XXX XXX XXX" your timepiece left our
warehouse in Switzerland in December 2019 to Taiwan and was sold shortly
after.
Hamilton states on the official website that we recommend a complete service
every 3 to 5 years:
https://www.hamiltonwatch.com/en-int/watch-care.html
As your watch is getting close to the 5 years our service center in Taiwan
analyzed the watch and issued a quotation for a complete service.
When you rejected the quotation they returned the watch without further
actions taken.
Unfortunately it looks like the watch returned with a scratched case back.
Therefore you had to send the watch for a second time to our service center
where they exchanged the case back free of charge.
您拒绝维修报价后，我们将手表送回，但看似你的背盖被刮伤，
所以他们免费帮你换一个背盖
When you got the watch back for the second time it stopped working properly.
Surely you can understand that it is difficult for us to judge what has
happened to your timepiece.
It is always possible that something unforeseen happens during the shipment.
当你第二次去取表时，你的手表故障了
你应该可以理解我们很难去判定你的手表出了什么事吧？
或许你的表在运输途中发生了无法预料的状况，这都是有可能的
直接甩锅给消费者，厉害了！
The watch was then sent to the service center for the 3rd time.
According to our team in Taiwan the watch is now waiting on a new case back
again as the second one was also scratched.
As soon as the case back arrives they will mount the new case back to the
watch and send it back once again.
现在手表第三次进场，
台湾团队说还在待料
因为上次换上的新背盖又被刮伤了
等到帮您换上新盖，我们会将表寄回给您
We kindly ask you to take note about the fact that even the watch is working
again it might need a complete service in the near future.
As with any micromechanical precision instrument, Hamilton watches require
regular maintenance to remain in perfect working order.
The frequency with which this maintenance work needs to be carried out
depends on the model, as well as environmental conditions and the owner's
care of the watch.
请注意，虽然你的表现在正常运作（他自己认为)
它仍有可能很快就需要做完整保养
Hamilton gives a 2 years warranty on the work carried out during a service.
This means that if you agree on complete service there will be a 2 years
warranty on the complete movement.
汉米尔顿的维修保固期是两年
如果您选择付费维修，我们就给您两年保，包括（上次被装坏）的机芯
We remain at your disposal for any further questions or comments you might
have.
Kind regards,
Philippe Streicher
HAMILTON Customer Care
+41 32 321 49 00
HAMILTON INTERNATIONAL Ltd.
L鹊GGASSE 85 | 2504 BIEL/BIENNE, SWITZERLAND
以下为我的回信
Mr. Philippe Streicher
It is customary for Hamilton watches to be shipped back and forth between
service centers and customers when they need servicing. In case you haven\'t
noticed, there is an item on your website that says \"FREE SHIPPING TO OUR
SERVICE CENTERS.\"
Philippe先生
手表需要维修保养时，经常以寄送的方式进出维修中心
汉米尔顿的官网有一个选项就是“免费寄送至我们的维修中心”
Are you suggesting that the Swatch Group take no responsibility should a
customer\'s watch is mishandled during the shipping process? Shouldn\'t you
ask the courier for compensation?
你的意思是客户的表在寄送途中出事，斯沃琪集团不负责吗？
难到你们不用找物流公司赔偿吗？
I find your reply unbelievable as it defies logic and is doubtfully
consistent with the Swatch Group\'s policy.
你的回复毫无逻辑，我很怀疑这与斯沃琪集团的政策相符
In fact, I am not even sure you are authorized to determine a course of
action on behalf of the Swatch Group in my case. I\'d like to direct my
question to someone who works at Swatch Group Headquarters Customer Service.
请问你有权限决定要怎么处理我的案件吗？
请帮我转斯沃琪总部客服中心
看以前有板大的表被修坏或刮伤
写信到总部都很有用
我完全没有料到，写信到Hamilton瑞士总部抗议
居然会得到这样的回复
台湾方面
9/3收到商业处通知，已将申诉发函给Swatch当天
接到Hamilton品牌副总的来电
一直说要跟我“致意”，我也不太晓得那是什么意思
并称他当天才知道这件事
(所以你们专柜之前说已经告知主管，主管提醒要研议是否提告是？？）
副总表示，由于我的案件需要权限
才能帮我保固之前被弄坏的机芯，
而之后也会依照我的要求，提供两年机芯保固
其实这篇，本来是想等我把表拿回来再发
这样的品牌，一定要让多一点表友知道
不论有没有依照我的要求处理我的表，或有没有跟我“致意”
都不会有所改变
而晚发不如早发，以免被拖过时效性
最后，这支白面Hamilton Khaki Field手上炼
我会在板上出掉
对品牌还有期望的朋友，可以关注我之后发的文
谢谢各位