Update:
官网feedback仍然没有回复，感觉我是白写了
别的不说，我是真的很想看欧洲总公司会怎么回我
反而PTT乡民的力量还真是有用
有乡民客户拿我的发文去找他们
比较专门的网站watchbus倒是回复不多
最后101 IWC回复可以给我更换全新的表壳及炼带
表壳可以在21个工作天后交给我
炼带好像是要从欧洲过来会比较久
会再通知我去换炼带
反正就是本来说的没料什么的因素都是可以被解决的
以上跟大家报告
也非常感谢把文章拿去给IWC看的乡民
我想这是这次IWC处理方案改善的主因
IWC也跟我说我这样的po文对他们品牌形象影响很大
不过也承认我写的都是事实
最后，请教各位先进，IWC这样的处理我有什么要注意的吗？
如何检查？如何确认是否是新表壳新炼带？
我想IWC是不致于为了这个骗我啦！
但还是小心为上
要是真的骗我，那可就严重了
※ 引述《Wayne5 (Wayne)》之铭言：
: 跟大家报告，很遗憾..
: 4/10至今没有任何后续 官网和101 IWC都没有
: 不知是不是官网feedback系统有什么问题
: 连"我们收到您的feedback了，将内部了解后回复您" 这样的回应都没有
: 将再写一封feedback去质疑
: On APR 10, I issued the below feedback at this feedback system. Three days
: passed, I have not received any reply. I do not know what went wrong. Does
: this feedback system work??
: ※ 引述《Wayne5 (Wayne)》之铭言：
: : 努力写英文信去官网的FEEDBACK反映了 希望总部能给予适当处理
: : English is not my first language, but I am going to try my best to describ
e
: : the whole situation that disappoint me so much about the brand of IWC whic
h
: : Iove.
: : Location: Taipei 101, Taiwan
: : Repair reference number: XXXXXXXXX
: : Customer repair number: XXXXXXXXX
: : I purchased my IWC 型号 in 2013. On March 16, I found
: : something weird of my watch and thought it’s about time to do the
: : maintenance. I went to Taipei 101 IWC boutique for the service, the
: : maintenance fee is not cheap I have to say. However, I trust the brand, so
I
: : still brought it to IWC.
: : I DO NOT want my watch to be POLISHED, so I told the Boutique Manager Samm
i
: : Wu about it SEVERAL times SEARIOUSLY. Moreover, I also told the lady who k
ey
: : in my repair receipt about it AGAIN. Totally, more than five times I
: : remember. Because I concern and care it so much. And I double check my rep
ai
: : receipt to make sure the special note is being put on it black and white.
: : I believe it is not an unique request(NO POLISHING), many people do not wa
nt
: : their watch to be polished. We want our watches in their original shapes.
I
: : believe IWC as a prestigious watch maker knows it and respects it.
: : Today, April 10, I received a phone call from Boutique Manager Sammi Wu,
: : saying that she is sorry that my watch is being POLISHED. I was shocked! A
nd
: : do not know what to say. Sammi Wu offered me a discount of maintenance fee
,
: : from around NTD 26,000 to NTD 21,000. I have to say I can not accept it. T
he
: : she asked ”What can you accept?” I really do not know what to reply, I
: : just want my watch back. I said I want a new one since a polished one can
no
: : go back to original as my understanding. It is also acceptable if IWC can
: : change the case and bracelet which are being affected(but I remember being
: : told that the material is not available). Boutique Manager Sammi Wu sayed
sh
: : need to discuss internally with company.
: : Then about two hours later, a gentleman who is Maintenance Manager called
me
: : saying sorry that it’s IWC’s fault, and offering 50% discount of
: : maintenance fee. I can not accept and ask him to think in my shoes and my
: : situation, he said he totally understand, and would also be upset if he fa
ce
: : the same situation. After that, Free of Charge is being offered to me. I
: : replied that I can not accept it.
: : I have to say both Boutique Manager Sammi Wu and Maintenance Manager are
: : polite and with good attitude. But their solution is just not acceptable t
o
: : me.
: : I WANT MY WATCH WITHOUT POLISHING BACK. I want a new one since a polished
on
: : can not go back to original as my understanding. Or IWC can change the new
: : case and new bracelet which are being affected. (but I remember being told
: : that the material is not available).
: : Dear IWC, as a prestigious, historic watch maker and brand, please tell me
: : what you can do to help me. I hope contacting the headquarter directly can
: : help me on this case. I hope IWC is a brand that can be trusted as I alway
s
: : believe.
: : 以