跟大家报告，很遗憾..
4/10至今没有任何后续 官网和101 IWC都没有
不知是不是官网feedback系统有什么问题
连"我们收到您的feedback了，将内部了解后回复您" 这样的回应都没有
将再写一封feedback去质疑
On APR 10, I issued the below feedback at this feedback system. Three days
passed, I have not received any reply. I do not know what went wrong. Does
this feedback system work??
※ 引述《Wayne5 (Wayne)》之铭言：
: 努力写英文信去官网的FEEDBACK反映了 希望总部能给予适当处理
: English is not my first language, but I am going to try my best to describe
: the whole situation that disappoint me so much about the brand of IWC which I
: Iove.
: Location: Taipei 101, Taiwan
: Repair reference number: XXXXXXXXX
: Customer repair number: XXXXXXXXX
: I purchased my IWC 型号 in 2013. On March 16, I found
: something weird of my watch and thought it’s about time to do the
: maintenance. I went to Taipei 101 IWC boutique for the service, the
: maintenance fee is not cheap I have to say. However, I trust the brand, so I
: still brought it to IWC.
: I DO NOT want my watch to be POLISHED, so I told the Boutique Manager Sammi
: Wu about it SEVERAL times SEARIOUSLY. Moreover, I also told the lady who key
: in my repair receipt about it AGAIN. Totally, more than five times I
: remember. Because I concern and care it so much. And I double check my repair
: receipt to make sure the special note is being put on it black and white.
: I believe it is not an unique request(NO POLISHING), many people do not want
: their watch to be polished. We want our watches in their original shapes. I
: believe IWC as a prestigious watch maker knows it and respects it.
: Today, April 10, I received a phone call from Boutique Manager Sammi Wu,
: saying that she is sorry that my watch is being POLISHED. I was shocked! And
: do not know what to say. Sammi Wu offered me a discount of maintenance fee,
: from around NTD 26,000 to NTD 21,000. I have to say I can not accept it. Then
: she asked ”What can you accept?” I really do not know what to reply, I
: just want my watch back. I said I want a new one since a polished one can not
: go back to original as my understanding. It is also acceptable if IWC can
: change the case and bracelet which are being affected(but I remember being
: told that the material is not available). Boutique Manager Sammi Wu sayed she
: need to discuss internally with company.
: Then about two hours later, a gentleman who is Maintenance Manager called me,
: saying sorry that it’s IWC’s fault, and offering 50% discount of
: maintenance fee. I can not accept and ask him to think in my shoes and my
: situation, he said he totally understand, and would also be upset if he face
: the same situation. After that, Free of Charge is being offered to me. I
: replied that I can not accept it.
: I have to say both Boutique Manager Sammi Wu and Maintenance Manager are
: polite and with good attitude. But their solution is just not acceptable to
: me.
: I WANT MY WATCH WITHOUT POLISHING BACK. I want a new one since a polished one
: can not go back to original as my understanding. Or IWC can change the new
: case and new bracelet which are being affected. (but I remember being told
: that the material is not available).
: Dear IWC, as a prestigious, historic watch maker and brand, please tell me
: what you can do to help me. I hope contacting the headquarter directly can
: help me on this case. I hope IWC is a brand that can be trusted as I always
: believe.
: ※ 引述《Wayne5 (Wayne)》之铭言：
: : 题外话：
: : 分享一个之前自己遇到的LV案例
: : 买了个LV包，用了两年
: : 两年之间背带不时会掉下来 很难形容
: : 总之应该是扣环的因素
: : 起初并不以为意 后来久了受不了了
: : 两年后回专柜送修 已经用了两年喔！！
: : 检查后LV说是扣环的瑕疵
: : 同款产品已经对扣环进行了修正
: : 我可以换这个同款修正后的产品
: : 或是换等值商品
: : 这个处理方式远远超乎我的预期
: : 其实他只要换新的扣环给我我就很满意了
: : 结果在柜员的鼓吹下我换了另一款产品
: : 柜员说反正已经用两年了 不如换换口味
: : 也刚好有喜欢的产品 就这样换了
: : 真心觉得LV在这方面真的超屌
: : 之后都会向朋友推荐
: : update 4/10 5pm:
: : 最初业务说减免5K保养费
: : 刚刚维修部(应该是主管)打来说可以保养费半价
: : 我再度重申我的立场
: : 之后又加码说此次保养免费
: : 我依网友推文的建议说那能否换壳/换表带 (反正换有影响的部分)
: : 维修部主管给我的感觉是满脑疑问
: : 先说是听不太懂我的意思，后来大概懂了
: : 说，他那边没有料，不然就要送回欧洲原厂看原厂怎么处理
: : 我问，那要多久，他说不知道，shipment可能要很久时间
: : 最后我就跟他说就还是回业务端系统处理吧
: : 我也不想重复的话再讲第二次
: : 对方态度良好 也诚恳承认疏失
: : 也表示理解我的立场 如果他是我也会很生气
: : 但FOC(应该是free of charge)是他的权限能做的最大限度了
: : 以上更新状况
: : 手表保养 要求不要抛光 结果被通知已抛光
: : 前几天接到了这个令我相当生气、难过的消息
: : 先不讲品牌 只能说算是中高端到高端的品牌 101有专柜
: : 拿表去101专柜保养，因我希望保有表的原型，一而再再而三的要求”不要抛光”
: : 讲了至少三次以上，而且跟两个不同人讲，维修保养单上也有注记
: : 我想这不是什么特殊的要求，相信很多手表爱好者甚至玩家都有这样的需求
: : 希望保有手表原本的形体
: : 而且”抛光”这个动作是不可逆的 我的爱表要怎么办
: : 接到业务来电，跟我道歉，并说可以减收保养费用数千，问我能否接受?
: : 我当然不能接受
: : 业务问我怎样能接受，我说因为抛光是不可逆的，那就换一支表给我
: : 他可能觉得我的要求很过分，有笑了一下，说，这支表停产了
: : 然后又说，这是维修部的问题，坦白讲就算有库存也不可能换给我
: : 公司政策不允许
: : 我说公司政策是你家的事
: : 今天我相信原厂，花高昂的费用去原厂维修，讲了多次不要抛光 也有白纸黑字维修单
: : 今天维修的不好，比如说不准之类的，我也只能摸摸鼻子拿回给原厂重修
: : 毕竟还是能处理的 但抛光不是啊 抛下去就没了
: : 最后业务说他再帮我向维修部争取看看维修费用的减免能否更多 可能就再多几千吧
: : 我跟他说这不是我要的
: : 他反问我那我想要怎样 就陷入鬼打墙了
: : 最后就是一般协商的老剧本，业务说再跟公司讨论看看
: : 坦白讲，这个业务也是无辜，其实他该做的都做了，是维修部出包，自己也是业务，所
: 以
: : 也是尽量心平气和的跟他讲，跟他说如果自己不能处理就往上报啊
: : 请问各位先进/前辈 我该如何保障自己的权益
: : 真的满难过的 难道我们买家就只能这样接受吗? 不应该是这样吧?