小弟目前是土航黑卡，照我的理解还有土航网站的解释，只要会员年度第一年集到40,000
哩，或是两年60,000哩就可以保级。去年我第一年度就已经拿了43000哩，于是今年就没
特别计划要run，但是现在第二年在土航网站上却说我离保级还有17000哩，于是我就写了
信问土航客服，结果却得到傻眼的回复如下：
In accordance with the Miles&Smiles program rules, if you earn, from your dome
stic or international flights you will make with Turkish Airlines or Star Alli
ance member airlines, 40,000 Status Miles in the first 1 year or reach 60,000
Status Miles in total in 2 years of your membership period from the date you a
re entitled to Elite Plus membership, your Elite Plus membership status is ext
ended for 2 more years.
We have examined your Miles&Smiles membership account as per your feedback and
found out that you earned 42908 Status Miles in the first year.
We would like to inform you that you need to earn 60000 miles in total in 2 ye
ars of your membership period.
If the mentioned criteria cannot be satisfied, your membership status will be
changed to Elite.
Kindly submitted for your information.
Sincerely yours,
Habibe I.
Elite / Elite Plus Customer Representative
是我英文看不懂还怎样，但保级条件明明是”or”不是”and”啊...还说是黑卡金卡客服
...想请较大家我的理解有错吗？遇到这种情形不知该怎样是好？