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【公司名称】
Twic Inc. (Forma)
【工作职缺】
Member Experience Advocate in EST & PST timezone (线上客服)
【工作内容】【征求条件】
[Summary of Job]
We’re looking for a friendly patient, and kind-hearted person to join our world
-class Member Experience Team. And we absolutel mean it when we say world-class
- 98% CSAT over the trailing 12 months! If you love helping people, making peop
le smile, and care about people’s health and wellness, we’d love to meet you.
[Essential Functions]
- Providing our customers immediate support via live-chat, and email conversatio
ns.
- Leverage your deep understanding of our Internal Support Portal to address our
members’ concerns quickly and accurately.
- Make recommendations for members with your deep knowledge about Twic’s produc
t.
- Representing the voice of the customer to help shape the future roadmap of the
product.
- 针对用户问题提供即时协助
- 针对用户问题提供即时协助
- 运用对内部系统的深刻了解迅速且确实地协助客户
- 针对客户需求精确提出建议
- 深入了解客户需求、共同优化发想产品发展蓝图
[Minimum Qualifications]
- Bachelor’s degree or equivalent work experience preferred.
- 2-3 years of customer support experience.
- Experience in employee benefits is a big plus!
Required Skills
- Excellent verbal and written communication skills, presentation skills, and or
g
anizational skills
- Learn quickly, solve problems and make decisions with minimal supervision
- Excellent people and communication skills.
- High empathy and focus on building positive customer experience
- 学士学位或同等工作经验
- 2-3年客服经验
- 具有员工福利相关工作经验者加分
- 具有优异的沟通、报告与组织能力
- 学习迅速，能够在最少的指导下解决问题
- 具同理心、能与用户建立正向关系
【工作地点】
全远端
【工作时间】
［夜班］9pm-5am
［夜班］12 am - 9 am
【月休】
排班周休二日
【公司福利】
1) Chromebook
2) $200 USD/mo - BeWell funds
3) $30 USD/mo - BeConnected funds
4) $100 USD/mo - BeOroductive funds
5) $300 USD - One-time subsidy to build your home office
6) $1000 USD/year - Health Examination
7) Company retreat once a year (mostly in the US)
8) $1000 USD/year - Labor/ Health Insurance
【薪资范围】
$24000-$27000 USD/year + reward program (up to $4800 USD/year, $0-$400 based on
the monthly performance)
【需求人数】
10
【联络人/连络方式】
请至以下网址投递履历：
https://jobs.ashbyhq.com/forma/7efb7083-b98d-4992-9470-0940aa269041
【其他备注】
https://joinforma.com/