job版禁止张贴违反“就业服务法”、“性别平等工作法”、“劳基法”与其他法律之文章
发文者已同意一切遵循现行法律，并确知文责自负。本工作确实劳健保!
此两行删除，文章会被删除不另通知。
※请各位资方配合遵守。
【公司名称】
※没有填写公司名称将会被删文。
※人资没有填写人资公司以及原征人公司(共2公司)名称将会被删文。
Twic (twic.ai)
【工作职缺】
Customer Operations Associate/Specialist
【工作内容】
Essential Functions
-Providing our customers immediate support via live-chat and conversations.
-Leverage your deep understanding of our Internal Support Portal to address
our members’ concern quickly and accurately.
-Make recommendations for members with your deep knowledge about Twic’s
product.
-Representing the voice of the customer to help shape the future roadmap of
the product.
-Managing daily operational works such as order fulfillment, payroll report,
and claim review.
-Exploring and bringing potential vendors to the Twic marketplace.
-Building positive relationships with vendors
-Optimizing operational processes and procedures for maximum efficiency while
maintaining quality standards.
-Assisting with the implementation of new processes and procedures.
-Identifying ways to improve customer experiences.
-Tracking and reporting on operational performance.
-Managing claim review team.
-Anything related to our customers.
没有内容会被删文!!
【征求条件】
※为保障板友就业机会平等，雇主对求职人或所雇用员工，不得以种族、阶级
、语言、思想、宗教、党派、籍贯、出生地、性别、性倾向、年龄、婚姻、
容貌、五官、身心障碍或以往工会会员身分为由，予以歧视。
Minimum Qualifications
-Bachelor’s degree or equivalent work experience preferred.
-Experience in the employee benefits is a big plus!
Required Skills
-Excellent verbal and written communication skills, presentation skills, and
organizational skills
-Learn quickly, solve problems and make decisions with minimal supervision
-Excellent people and communication skills.
【工作地点】
Remote
【工作时间】
※没有填写工作时间将会被删文。
自由选择工作时间，每周40小时
每周工时超过40小时，请写加班费
【月休】
※一定要有数字。没有填写月休及排班制度 或月休过低将会被删文。
Unlimited PTO. 按照台湾规定放假，可自由选择放假时间，月休至少8天(8-10天)
【公司福利】
[Company Benefit]
1) MacBook
2) $200 USD/mo - BeWell funds
3) $30 USD/mo - BeConnected funds
4) $300 USD - One time subsidy to build your home office
5) $1000 USD/year - Health Examination
6) Company retreat once a year (mostly in the US)
请勿写劳健保 无劳健保是违法的
此栏请写额外的福利
【薪资范围】
※行政院劳动部于110年1月1日起调涨基本工资为月薪24,000元
※无薪资、比照科技部、比照本校规定、面议、电议，薪资不清等水桶一周
$27000-$31500 USD/year + Equity option
时薪工作请贴Part-Time板
月薪未达24000一样会被删文
【需求人数】
2+
【联络人/连络方式】
Jessica ([email protected])
【其他备注】
Please send your resume to Jessica. Thank you![▁