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【公司名称】
IMC精英人力/台湾罗氏医疗诊断设备股份有限公司
【工作职缺】
IT Technical Service Specialist客服工程师
【工作内容】
1. Carries out day to day routine IT Repair, Application and Maintenance
instrument work.
2. Conducts pre-installation checks at customer’s facility and provides
recommendations to ensure installed IT system and related equipment is able
to function according to claims and functionality.
3. Installs IT system and related equipment at customer's facility to ensure
full functionality according to specifications.
4. Coordinates problem resolution with application and engineering, customer
service, and other personnel to expedite repairs.
5. Maintains records of performance reports.
6. Develops and conducts training on the safe operations of the IT system /
equipment and demonstrates skills to trainees, including team members,
customers.
7. Solve application / product / cobas IT problems promptly and completely.
8. Other tasks or projects assigned by line manager.
9. Interact with customers to resolve product or service problems by
clarifying the customer's inquiry and complaints.
10.Reporting and communicating problems with global service center of
respective BA to determine the cause of the problem; expediting correction or
adjustment; following up to ensure resolution and execution of required
corrective actions.
【征求条件】
1. 熟悉电脑及服务器作业系统。
2. 基本电脑硬件知识、故障判断及维修技能。
3. 基本网络知识及设定操作技能。
4. 解决实践操作问题及各种突发事件。
5. 适应高压，多变的工作环境，有良好的沟通和交际能力
6. 资讯相关背景
7. 有医疗产业相关经验尤佳
【工作地点】
台北市中山区民权东路三段
【工作时间】
周一到周五，08:45-17:30 (中间休息1H)
【月休】
周休六日
【公司福利】
１.外勤津贴
２.年度绩效奖金
３.三节奖金/礼金
４.年终奖金
【薪资范围】
＄45,000~＄55,000(依经验背景)
【需求人数】
１位
【联络人/连络方式】
邓小姐 LINE ID：@pge2147h询问相关问题
应征请将【履历表】寄至Email：[email protected]，主旨请注明【欲应征职缺】
【其他备注】
（40％外勤技术支援，60％远端技术支援，偏业务性质）