[Company] Twic (https://twic.ai/)
[Job title]
Member Experience Advocate (线上英文客服)
[Location]
Remote (work from home)
[Job type]
Full-time
[Salary Expectation]
$22000-$26000 USD/year + reward program (up to $4800 USD/year, $0-$400 based
on the monthly performance)
[Contact Information]
Please send your resume to Ryan [email protected]
[Company Benefit]
1) MacBook
2) $50 USD/mo - BeHealthy funds
3) $250 USD/qtr - BeGrowing funds
4) $30 USD/mo - BeConnected funds
5) $100 USD/mo - BeFamily funds
6) Company retreat once a year (mostly in the US)
About Twic
Twic is a modern-day benefits platform that gives employees the freedom to
choose health and wellness options that are right for them.
Summary of Job
We're looking for a friendly patient, and kind-hearted person to join our
world-class Member Experience Team. And we absolutely mean it when we say
world-class - 98% CSAT over the trailing 12 months! If you love helping
people, making people smile, and care about people's health and wellness,
we'd love to meet you.
Essential Functions
-Providing our customers immediate support via live-chat, and email
conversations.
-Leverage your deep understanding of our Internal Support Portal to address
our members' concerns quickly and accurately.
-Make recommendations for members with your deep knowledge about Twic's
product.
-Representing the voice of the customer to help shape the future roadmap of
the product.
Minimum Qualifications
-Bachelor's degree or equivalent work experience preferred.
-1~3 years of customer support experience preferred.
-Experience in employee benefits is a big plus!
Required Skills
-Excellent verbal and written communication skills, presentation skills, and
organizational skills
-Learn quickly, solve problems and make decisions with minimal supervision
-Excellent people and communication skills.
-High empathy and focus on building positive customer experience