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【公司名称】库奥尼旅行社股份有限公司
※没有填写公司名称将会被删文。
※人资没有填写人资公司以及原征人公司(共2公司)名称将会被删文。
【工作职缺】IT Service Desk Specialist
【工作内容】
Local support
‧Support IT environment in the office and other offices in the country
consists of desktop, laptop computers and local servers
‧Support computer peripherals and accessories as monitors, keyboards, mice,
headsets, cameras, printers, docking stations…
‧Provide computer staging and imaging, operating system configuration and
issues troubleshooting (OS settings, updates, drivers, registry, …), client
applications (office, email, web browser, remote access…) installation,
updates, troubleshooting
‧Troubleshoot network issues e.g. connection of end user devices (wired,
wifi, …)
‧Do the access permission configuration – username/password, network
drives, file servers/shares, standard and business applications
‧Support other office equipment like projector, TV, desk and mobile phone
and video conference equipment, office printers and scanners
‧Co-operate with local Human Resources, Facility and Office management teams
on physical assets movement, old equipment disposals as and when required and
other Asset Management activities (inventory, stocktaking)
‧Ensure computers are prepared and handed over on time especially for new
starters
‧Provide an assistance in the server room for 2nd level specialist and 3rd
party vendors
Other offices
‧Make a relation with the Office Manager and key users in the offices
‧Visit offices physically to solve issues/requests that can’t be solved
remotely
‧Support HW moves during office relocations
Service Desk
‧Create incident tickets for users’ issues in ITSM tool, solve them
directly to achieve highest possible First Call Resolution (FCR) ratio, or
assign them to the other Service Desk resolvers team (global, 2nd level, 3rd
level)
‧Closely co-operate with Global Service Desk function, exchange trouble
tickets, escalate incidents when needed
‧Regularly review open incidents and service requests and close them
according to SLA
‧Try to minimize the impact to business during major incidents, search for
immediate workarounds, include 3rd party vendors and experts, after incident
is solved ask for Root Cause Analysis (RCA)
Communication
‧Ensure effective communication with the local end users and relevant
stakeholders
‧Act as a Single Point of Contact (SPOC) for all IT activities and local
projects, receives escalations from users, provide information about the
status
‧Provide advices how to work with office and business applications, how to
access various information sources, how to manage user’s data, how to back
up them, educate users to work effectively
‧Constantly promote and enforce security rules, policies and procedures,
inform users about IT standards and security rules
‧Raise and liaise with the 3rd party vendors and engineers – on call,
email, in person
Knowledge, skills and experience
【征求条件】
资讯工程相关科系大学毕业、1年以上工作经验、英文听说读写能力中等
工作技能：
服务器网站管理维护、作业系统基本操作、资料备份与复原、电脑设备装配、资讯设备操
作检修、资讯设备环境设定、数据库系统管理维护、系统架构规划与维护、安装与维护网
路安全系统、网络系统配置、网络规划管理、文书处理软件操作
其他条件：
1. 英文履历"必备"
2. 需能以英语与国外同仁, 厂商及主管沟通
3. 具服务热忱, 主动积极的学习态度
4. 擅资源统整及跨部门沟通合作
※为保障板友就业机会平等，雇主对求职人或所雇用员工，不得以种族、阶级
、语言、思想、宗教、党派、籍贯、出生地、性别、性倾向、年龄、婚姻、
容貌、五官、身心障碍或以往工会会员身分为由，予以歧视。
【工作地点】台北市中山区长春路176号6楼
【工作时间】周一~周五 09:00-18:00
※没有填写工作时间将会被删文。
每周工时超过40小时，请写加班费
【月休】8天(每周六日)
※一定要有数字。没有填写月休及排班制度 或月休过低将会被删文。
【公司福利】
正式员工福利:
1. 年薪 13 个月
2. 奖金(视公司年度盈余状况及个人表现而定)
3. 团保、劳工退休金
4. 优于法令之休假制度。
5. 弹性放假的补班日不用补班。
【薪资范围】34,000~36,000
※行政院劳委会于110年1月1日起调涨基本工资为月薪24,000元
※无薪资、比照科技部、比照本校规定、面议、电议，薪资不清等水桶一周
【需求人数】1人
【联络人/连络方式】
Yen Ofelia / 请透过104或官网投递英文履历
104刊登网址: https://www.104.com.tw/job/74vgo?jobsource=checkc
公司官网刊登网址：https://reurl.cc/R6rlK
【其他备注】
虽然旅行社萧条，但是我们有潜力也有信心度过难关；
欢迎加入库奥尼大家庭:)
总公司在国外，有IT团队，所以不考虑外包；请外包业者勿来信。
履历会逐一检视，1-2周内通知符合资格者面试，恕不逐一回复 。谢谢~