【公司名称】ICU Medical Inc.
【工作职缺】 Team Leader Technical Service
【工作内容】
没有内容会被删文
【征求条件】
The Team Leader Technical Service (TLTS) is responsible in providing quality
and efficient customer focused, operational support through the daily manageme
nt of a team of employees to ICU Medical customers across Taiwan. The TLTS is
responsible for providing timely and market leading on-site and workshop base
d service and repair of ICU Medical Technology portfolio located across both p
ublic and private hospitals along with Life Science and Educational Institutio
ns. As a recognised leader within the Service Team, the daily management of y
our direct reports would include motivating, planning, coaching, training and
problem solving duties. Viewed as a subject matter expert, is the first escal
ation point for technical and planning functions and is required to produce, r
eport and deliver service based schedules and installation projects in-line wi
th Global Market Actions and Commercial requirements.
Essential Duties & Responsibilities:
Performing repairs and testing of customer equipment and peripherals
Plan, organize, report and deliver technical service activities including repa
irs, PMI, installations and market actions.
Plan and control parts inventories for your relevant team.
Monitor and report job costings and team performance against Technical Service
KPI’s.
Ensuring direct reports are completing Tech Service processes and procedures v
ia Oracle
Leading Technical Service customer enquiries and remedial action in the field
Diagnosing and solving technical problems and where necessary interpreting com
plex problems and reporting feedback from site visits
Assisting with the installation, programming and testing of hospital implement
ations
Training Service Team staff
Awareness and alignment to ICU Medical’s QMS policies and procedures
Observance and compliance with WHS legislation and policies
Any other reasonable duties as requested by your manager
Knowledge, Skills & Experience:
3 - 5 years in a technical servicing/repair field with practical product repai
r experience
Strong customer service orientation
Excellent communication skills
Proven problem analysis and problem solving skills
Knowledge of the organization's products
Ability to plan, organise and deliver service activities either within a works
hop or field based environment.
Education and Qualifications:
Engineering degree relevant technical qualification
【工作地点】中南部
【工作时间】朝九晚六 弹性上班
【月休】周休二日
【公司福利】
3%年金险
团险
有薪假5天
国定假日多七天
【薪资范围】面议
【需求人数】1人
【联络人/连络方式】陈先生 02_27300018
或回ptt 私信
or email to
[email protected]
【其他备注】请准备英文版CV