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【公司名称】 Hornet
※没有填写公司名称将会被删文。
※人资没有填写人资公司以及原征人公司(共2公司)名称将会被删文。
【工作职缺】 Customer Support Advisor
【工作内容】
You must be able to read/write in English and Chinese to native level
fluency. You must be able to read and write in both Traditional Chinese and
Simplified Chinese. You are someone that really cares deeply about providing
great customer support, and you’ll have prior experience of that. You’ll
also be interested in technology and be proficient in using and
troubleshooting mobile apps. Prior experience in technical support would be a
great help. Prior experience of Hornet is a must.
The Customer Support Team at Hornet is a great team to work in. We are a
friendly bunch, working hard and helping each other deal with the demanding
workload. Team work is essential and requires organization, focus and
ownership to respond to the varied customer issues and avoid duplication of
work.
This is a tough job. It is not suitable for a person looking for a part time
job.
Responsibilities:
Responding to customer’s emailed support enquiries.
Managing user reports (investigating profiles and handling complaints)
Creating FAQs
Translating announcements, and other Hornet materials
Requirements:
Native level fluency in English and Chinese.
Excellent written communication.
2 years experience in a customer support role.
Positive outlook and ability to empathise (but you’ll need a thick skin!).
High level of technical ability and knowledge of apps.
Great team-worker.
Access to web, an android device and an iOS device.
Location:
The Hornet Team is distributed around the world, so you’ll be working
remotely like the rest of us. All you need is a quiet place to work, with a
reliable and fast internet connection. You will be using your own computer
equipment. You will need a computer - either desktop or laptop. A tablet
device is not acceptable.
Position:
The role is for an independent contractor. Compensation will be based on an
hourly rate. You can expect to work approximately 40 hours per week. This
will include weekend work. Hours can be variable depending on volume of
requests and the needs of the business.
没有内容 会被删文!!
【征求条件】
※为保障板友就业机会平等，雇主对求职人或所雇用员工，不得以种族、阶级
、语言、思想、宗教、党派、籍贯、出生地、性别、性倾向、年龄、婚姻、
容貌、五官、身心障碍或以往工会会员身分为由，予以歧视。
【工作地点】 在家
【工作时间】 一周弹性 40HR
※没有填写工作时间将会被删文。
【月休】
※没有填写月休或排班制度 或月休过低将会被删文。
【公司福利】 年终奖金
请勿写劳健保 无劳健保是违法的
此栏请写额外的福利
【薪资范围】 35000-40000 NTD
※行政院劳委会于104年7月1日起调涨基本工资为月薪20,008元
※无薪资、比照国科会、比照本校规定、面议、电议，薪资不清等水桶一周
月薪未达20008元 会被删文
时薪工作请贴Part-Time板
【需求人数】
【联络人/连络方式】 https://hornet.recruiterbox.com/jobs/fk0hjoz/
【其他备注】