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【公司名称】Adonit 焕德实业股份有限公司 http://adonit.net
【工作职缺】正职英日文客服专员Customer Service Administrator
【工作内容】
At Adonit, we stand by our products and want our customers to feel confident
in our ability to resolve any issue that may arise. Our ideal Customer
Service Administrator would utilize their level head and positive attitude to
use online tools to address customer inquires, communication with our repair
center, build on corporate retail support strategy, and handle the receiving
and testing of return products. If you have advanced technical ability, and
upbeat attitude, the drive to multitask, and the customer service skills to
match, this could be your calling. Key functions include hardware and
software troubleshooting, excellent communication, patience, return receiving
and testing, analysis, and customer care.
Job:
The Customer Service Administrator will be primarily responsible for helping
our customers as we grow our brand in a fast paced market. We need to get to
know our customer better. Stay involved with them enough to know how to
anticipate customer needs, and product needs.
Duties:
1. Reply to customer support tickets.
2. Record product performance statistics & reports.
3. Liaise with Taipei shipping department.
4. Liaise with US counterparts.
5. Gathering claim details and comprehending and explaining warranty
information.
6. Receiving and testing return items.
7. Other administrative duties as assigned.
8. Provide high level of service to our Japanese customers through
daily emails.
【征求条件】
Qualifications:
1. Must be fluent in Japanese (written and spoken, at least JLPT N2 level),
and English (at least IELTS 6.5). Chinese language skills are an advantage.
2. Very good communicator with diplomatic skill; minimum of three years
customer relations experience (work with a Japanese company or clients an
advantage).
3. Excellent time management skills.
4. High level of attention to detail.
5. At least one college degree.
6. Preferably had working experience in IT industry.
【工作地点】
近忠孝敦化站 台北市大安区仁爱路4段107号9楼
【工作时间】
Work schedule & compensation:
1. Five week days, 40 hours/week.
2. Compensation to be discussed, depending on experience.
【月休】
周休二日
【公司福利】
7 days of annual leave 特休7天(按比例)
◆ 休闲类
1.庆生会
2.不定时聚餐
3.饮品点心
4.美式足球台无限畅玩
5.沙发休息区、厨房
6.变装party、尾牙
◆ 补助类
1.结婚礼金
2.生育津贴
3.旅游补助
【薪资范围】
台币35,000以上
【需求人数】1位
【联络人/连络方式】 HR email: hrtw@adonit.net
【其他备注】
来信请也附上英文履历
Instead of Chinese resume only, please email us your English CV,too