大家好 本人在10月16日从亚马逊日本下订一本书 而书是从一间叫RAREWAVES-JP寄送的
10月18日出货后 系统显示预定11月9日送达
但一直没收到情况下在11月12日写了信过去问
对方回信表示会再重寄一次书过来 同样也是出货后的9~21天会送达
现在有一个问题是 对方还表示如果我有收到2份包裹 请通知他们
这样有点麻烦在于 假设到时候如果真的收到2本 是不是还要退还1本过去
这样实在是有点困扰 毕竟是对方的问题
变成是换成我有这个义务要处理 而且又不是国内寄件这么容易....
不晓得有没有人也遇过类似情况呢? 若发生该怎么处理比较好?
也贴一下信的重点内容~
We are very sorry to hear that your order has not arrived within the
estimated delivery time, set by Amazon.
Please be assured your item was dispatched from our warehouse on Oct 18,
2021. We are disappointed to hear it hasn’t arrived yet.
As it has been some time since your parcel was dispatched, we have decided to
send you a replacement. This will be shipped in the next 24 hours and should
be with you in the next 9 – 21 days.
Please could you keep us updated when your order arrives. Additionally, if
you end up receiving two copies, could we ask that you kindly let us know.