【公司名称】西盟股份有限公司
【工作职缺】Field Service Engineer 客户服务工程师
【工作内容】
‧ Analyzes, diagnoses, and troubleshoots Cymer equipment problems via
telephone or at customer site.
‧ Performs installation, repair, retrofits, upgrades and preventive
maintenance on Cymer equipment installed at customer sites.
‧ Regularly provides assistance, guidance, leadership, and technical
assistance to junior or less experienced field service engineers; may serve
as site leader for customer.
‧ Maintains and manages an assigned installation equipment base. This
includes providing primary support, forecasting, conducting customer support
meetings, and ensuring regular communication with the customer.
‧ Assists customers in the receipt, installation, and testing of company
equipment.
‧ Conducts equipment troubleshooting, analysis, and debugging in support of
installation or operating activities.
‧ Provides service education to customer’s service and operations staff.
‧ Ensures that parts are available and as specified for service requirements.
‧ Maintains appropriate tools are on hand and as required.
‧ Travels as required for the purposes of performing service activities at
customer sites or backfilling for other Cymer Field Service Engineers.
‧ Completes service, expense reports, and other administrative
responsibilities in accordance with Cymer’s procedures and with supervisor’
s approval.
‧ Uses company technical documentation and provides feedback for improvement.
‧ Performs other duties as assigned.
【征求条件】
‧ Excellent written and verbal communications skills.
‧ Ability to analyze data and report problems, to complete accurate,
comprehensive service reports, and to communicate technical issues to other
technical staff.
‧ Ability to collect, translate, and analyze data and take action based on
effectively report problems though written and/or graphical representation of
data (detailed Post-Mortem Chronological Abstracts, trending analysis,
failure statistics, etc.).
‧ Strong customer service skills, with a solid foundation in and an
understanding of the importance of relationship building.
‧ Advanced level of technical knowledge of electronics.
‧ Ability to facilitate resolution of technical challenges.
‧ Ability to apply advanced knowledge of installation, maintenance/repair,
and troubleshooting at both the module and system level.
‧ Ability to read and analyze opto-mechanical and electronic schematics.
‧ Must be able to successfully meet customer site access requirements such
as: background checks, safety training, and cleanroom access (gowning and
breathing apparatus).
‧ Oral and written English language skills highly recommended.
. Strong competence with the various tools, procedures, programming
languages used to accomplish the job. Minimum of two (2) years of experience
is required.
‧ Laser and vacuum experience preferred.
‧ Has performed multiple on-site installations and performed as lead on a
Beta product release.
‧ Requires experience using the following software packages: Excel, Word,
PowerPoint, LabView, Internet Protocol, and Computer Networking.
【工作地点】新竹
【工作时间】9:00 - 18:00
【月休】周休二日
【公司福利】
优于劳基法年假制度
下午茶/庆生
团保
美兆或马偕体检
三节水果礼盒
保障14个月月薪
公司红利及奖金
【薪资范围】nt$60,000-100,000/month, the variation is relying on
education/work experiences.
【需求人数】1名
【联络人/连络方式】We love to receive your English resume if you feel
interested in applying this vacancy.
Please kindly send your profile to lois_huang@cymer.com once you are ready.