大家好,我是David ,
原PO提到的这件事让我非常的不爽,
其实本人不是当事人,但身边有几个同学也和原PO一样,
临时被换了考场,并且没有接到ETS 的主动通知,
而这件事不是第一次,
几个同学还因此赶不上申请的deadline,只能明年再申请。。
他们的愤怒,我很感同身受,
也想提醒各位,如果你还打算继续考托福,这件事情完全可能发生在你身上,
和各位报告一下事件的前后脉络:
事件一、公馆地球村考试当天出包
9/14(日)当天,有一次托福考试,
约数十名的考生到了公馆地球村后,发现分成A/B 二考场,
其中A 考场开放进场了,但B 考场却迟迟无法入场,
经与现场人员沟通,了解“该考场并不存在”,且“责任归属为ETS,请自行联络”,
现场人员并不愿表明自己身份,众考生只好离去,事后在本板发表文章,记录全程,
并写信给马来西亚ETS ,
数日后,ETS 并无解释,仅表示考生可以免费reschedule或是全额退费,
地球村方面无回应,亦无解释,
考生向消基会提出申诉,目前尚无后续,
*可参考valerie0825 板友一文,标题搜寻:[考场] 地球村 公馆
延伸阅读:
*cholauda 板友近期一文,标题搜寻:R: [考场] 地球村
事件二、ETS 临时取消11/2公馆地球村考试,并且未主动通知
即本事件,
10/26 、11/2、11/8亦即最近几个周末,原定都有考试,
但包含原PO在内的几个同学,皆表示登入ETS 确认考试资讯时,
突然发现“考试日期和考场被更改了”,
这个考场,正是一个多月前出过一次包的公馆地球村B 考场!
一个多月前,我的几位同学也是受害者,事发后打电话去公馆地球村追问过,
得到的回答是
“我们已经和ETS 取消考场了,只是他们自己没有取消,去问ETS 吧~”
这样的答案,
valerie0825 板友文中并提及“现场人员直接把贴在墙上B 的考场资讯撕下”,
就地球村单方面说辞,是ETS 的问题,
然而不论是地球村的错或是ETS 的错,
这个考场于9/14出包后依然在ETS 的网站上,
而ETS (或地球村)近日才发现,故临时取消近几次的考试,
并直接把考生转安排到11/29 或临近日的考试,
并且未主动发信通知,
更未提供任何解释或道歉,
这部分可参考原PO文中提供之图档,我手边也有其他几位同学转给我的萤幕截图,
许多同学被转到11/29 ,
然11/29 的考试结果预计12/9出来,对许多同学来说,
已经过了12/1的申请deadline了,
也就是说,如果无法reschedule到更之前的考场,今年就没有申请的希望了,
只能黯然明年再来,
ETS 或是地球村犯下可能延宕考生梦想、时间一年的错,却毫无解释和道歉,
且是累犯,
我感到愤怒,我想亲身经过这个事件的考生更感到愤怒,
台湾人的时间和心力是可以这样被玩弄的吗?!
公馆地球村的B 考场,从今以后再也不会出现,
还是依然如幽灵一般存在在ETS 的网站上,一直要到考前,才会被临时取消,
考生被重新分派考场和考试时间?
既有此例,其他考场,又怎能保证不会出现一样的情况?
先前板友提到已和消保官申诉,不知道这方面结果如何,
我想,ETS 太大,我们确实动不了他,但愤怒是可以表达的,赔偿和道歉是可以要求的,
我草拟了一封信,打算寄给ETS ,
这封信写在文末,我想邀请大家和我一起寄这封信,
一个人寄这封信或许没什么,但许多考生寄,许多板友寄,或许ETS 就会感受到压力,
就不会再随意更动台湾人的考试日期、更改考场,
更不会不主动通知,只傲慢的期待“反正你们自己会发现”,
现今许多美国的学校已经只接受雅思分数,英国则更为全面的拒绝ETS ,
我想在这种节骨眼上,ETS 接到大量的抱怨信,不敢不处理的,
很开心之前无所作为的板主被拔掉了,
也有许多板友(还有西斯板板主)充满热情的出来选板主,要为大家服务,
我也希望,之后的板主能凝聚托福板成为一股势力,
遇见板友的不平,可以结合全部板友的力量一起解决,
让托福板可以成为一个能团结个体、更超越补习班的平台!
我草拟的信件全文,欢迎板友修改使其更为中的:
To whom it may concern,
This is _____ (name) writing from Taiwan.
Halloween is coming, and my guess is that you are thinking about
how to celebrate it with family and friends? On the unfortunate
contrary, I’m not in the mood to celebrate anything. I am writing
to express my concern about and request actions taken to deal with
the problems TOEFL test centers in Taiwan.
It started like this:
On the morning of 9/14, a Sunday, a few fellow Taiwanese students
went to to take the TOEFL test, at GLOBAL VILLAGE ORGANIZATION
GONGGUAN BRANCH (STN12974B). However, when they arrived, they
were told by the person in charge, that the test center was
canceled, and there was nothing he could do about it. “Go ask
ETS, we told them we’re shutting the place down; they just didn’
t remove it from the available test centers when you registered
for the test,” he said, “it was ETS’ fault.” The students were
told to go home and contact ETS themselves; no apologies or
further explanation was given.
Then, they did what they were told; they wrote ETS in Malaysia-
and after a few days, they received a reply, saying “you can
either reschedule your test for free, or receive a full refund.”
That was it. No explanation, no apologies, nothing.
Guess what, IT WAS HIGH SEASON FOR TAKING THE TOEFL in Taiwan; no
test center was available until at least a month later. 30 some
students suffered. Some were lucky enough to have “purchased” a
test from other people, some had to fly to other countries to take
the test, some, had to wait until more than a month later to take
the test that is going to decide whether they can go abroad and
study. And, well, a few took IELTS instead.
Yeah, I know, we all slip once in a while. But it didn’t end like
this.
Just a few days ago, a lot of Taiwanese students realized at the
same time that “their test on 10/26, 11/2, 11/8 had all been
rescheduled to later dates, and they were not even notified.”
They all had to log in to their ETS account to know this.
What’s more, their test center was all the same- the one that
should have been removed a month ago. THEY WERE FURIOUS. They did
not receive either any notification, or any apology or
explanation, just like last time. They shared the news with the
other Taiwanese students, now WE ARE FURIOUS. ETS did not update
test center information; not once, but TWICE.
So what? Ain’t it just a test? No, no. 12/1 is the deadline for
submitting the applications and the TOEFL score for many American
schools and schools worldwide; not being able to take the test on
time means the students can’t receive a score before the
deadline. THEY HAVE TO WAIT UNTIL 2015 TO APPLY.
But with no apology, no explanation, nothing but an “already
rescheduled to later dates” notice. Are they gonna trust ETS and take
yet another TOEFL? WE DOUBT IT.
In order to regain trust, and to make up for what happened TWICE,
we ask, that ETS provide all students whose tests were canceled on
9/14 and on later dates, due to the incidents, with:
1) a compensational refund for their original test, which got
canceled without any notice;
2) a chance to reschedule their test, if they have not yet done
so;
3) an apology about what happened, an explanation of why it
happened, and a promise that it shall not happen again.
We ask these three simple things, for though only 30 some people
were influenced each time (together 60 some people), A FEW
THOUSANDS Taiwanese students are observant of the situation now
and are planning to take action.
If no reply, apology or explanation is received within 5 days, we
will:
1) call for actions: ask the Taiwanese students to not take TOEFL,
but IELTS, which is now accepted by most schools worldwide;
2) write to the famous schools: write to the admission boards of
schools worldwide and let them know of the situation- that ETS
postponed the test dates without any notice, explanation or
apology- and ask them to not trust ETS anymore, for they may lose
great students JUST BECAUSE THINGS ARE CANCELED AND POSTPONED ALL
OF A SUDDEN AND FOR NO REASONS, if they keep on accepting TOEFL
scores;
3) spread the news: contact every English-proficiency-test taker
and every future test taker we know, and tell them what we’ve
experienced.
We are from a bulletin board system that welcomes 800,000 users a
day, called “PTT”, in Taiwan; and we’re inviting more to join
us in expressing our concerns and requesting an apology and
actions taken on what has been happening. We ask that ETS give us
a swift response.
_____ (name)
周末结束,ETS 开始上班之时,将视板友意见修改信件文字,
并提供dropbox 载点以利大家下载寄出,
以上,深夜发文,文长或有文字不到之处,欢迎板友指教!
这是各位的托福考试,请大家一起来关心!!
~David