原文标题：
AUTOSHOW Chinese woman’s Tesla protest prompts 5-day detention, company
apology
车展中国女子的特斯拉抗议活动导致拘留5天，公司道歉
原文连结：
https://reurl.cc/l0rDvj
发布时间：
April 21, 2021
8:51 PM CST
原文内容：
Tesla Inc (TSLA.O)apologised to Chinese consumers for not addressing a
customer's complaints in a timely way, and said it would launch a review of
its service operations in the world's biggest auto market.
The unusual public apology from Tesla followed criticism in state media, and
an incident at the Shanghai auto show that got wide attention in China's
social media. An unhappy customer by clambered atop a Tesla at the auto show
to protest the company's handling of her complaints about malfunctioning
brakes.
Videos that went viral on Monday showed Zhang wearing a T-shirt emblazoned
with the words "The brakes don't work" and shouting similar accusations while
staff and security struggled to restore calm.
The trouble for Tesla in China overlapped with new questions in the United
States about the safety of the company's Autopilot partially-automated
driving systems. Police in Texas are investigating a fatal crash involving a
Tesla Model S that hit a tree and burst into flames.
Rescuers found victims in the passenger and rear seat, not the driver's seat.
Federal regulators are investigating the crash, and have a total of 24 probes
underway of accidents involving Teslas operating on Autopilot. read more
Tesla sells roughly 30% of its cars in China, made at its Shanghai factory.
But it has faced occasional criticism over issues such as complaints of
battery fires.
Monday's incident led state broadcaster CCTV to call for an investigation of
reported brake problems on Tesla cars, while China's anti-graft watchdog
weighed in with a commentary saying such disputes should be resolved within
the rule of law.
"Individuals should not take extreme measures, and enterprises should not be
arrogant and unreasonable," the Central Commission for Discipline Inspection
said late on Tuesday.
Tesla said on Monday that the woman was a vehicle owner who had been involved
in a collision earlier this year. It cited "speeding violations" for the
crash, adding in a social media statement that it had been negotiating with
her about returning the car, but the talks had stalled over a third-party
inspection.
Zhang and Li could not be contacted for comment.
The incident continued to attract social media attention on Tuesday,
accounting for two of the top 10 trending topics on the Twitter-like Weibo
platform.
Last month, Tesla came under scrutiny in China when the military banned its
cars from entering its complexes, citing security concerns over cameras in
its vehicles, sources told Reuters. read more
That prompted founder Elon Musk to say that if Tesla used cameras to spy in
China or anywhere, it would be shut down. Earlier this month, Tesla said
cameras in its cars are not activated outside of North America. read more
The woman whose protest started it all will be detained for five days,
Shanghai police said on Tuesday.
Police said the woman and a female accomplice - identified only by their
surnames, Zhang and Li - "caused chaos" at the trade fair on Monday when they
arrived at the Tesla display "to express their dissatisfaction due to a
consumer dispute."
Zhang was ordered detained for "disrupting public order," while Li received a
warning, police said.
机翻如下：
特斯拉公司(TSLA.O)就没有及时处理一名客户的投诉向中国消费者道歉，并表示将对其在
全球最大汽车市场的服务运营进行审查。
特斯拉不寻常的公开道歉是在国家媒体的批评和上海车展上发生的事件之后，该事件在中
国的社交媒体上引起了广泛关注。一位不满的顾客在车展上爬上一辆特斯拉，抗议该公司
处理她关于刹车故障的投诉。
周一疯传的视频显示，张女士穿着一件印有 "刹车失灵 "字样的T恤衫，大声指责，而工
作人员和保安则努力恢复平静。
特斯拉在中国的麻烦与美国对该公司的Autopilot部分自动驾驶系统的安全性的新问题重
叠在一起。德州警方正在调查一起涉及特斯拉Model S的致命车祸，该车撞上了一棵树并
突然起火。
救援人员在乘客和后排座位上发现了受害者，而不是在驾驶座上。联邦监管机构正在调查
这起车祸，并对涉及特斯拉自动驾驶的事故进行了24项调查。
特斯拉大约30%的汽车在中国销售，由其上海工厂生产。但是它偶尔也会面临一些问题的
批评，比如关于电池起火的投诉。
周一的事件导致国家广播电台CCTV呼吁对特斯拉汽车的刹车问题进行调查，而中国的反贪
污监督机构也发表评论，称此类纠纷应在法治范围内解决。
"个人不应采取极端措施，企业也不应傲慢无理，"中央纪委周二晚些时候说。
特斯拉周一表示，这名妇女是一名车主，今年早些时候曾发生过一次碰撞。特斯拉在社交
媒体上发表声明说，它一直在与她协商退车事宜，但谈判因协力厂商检查而陷入僵局。
无法联系到张某和李某进行评论。
周二，这一事件继续吸引著社会媒体的关注，在类似Twitter的微博平台上，十大热门话
题中就有两个。
消息人士告诉路透社，上个月，特斯拉在中国受到了审查，当时军方禁止其汽车进入其建
筑群，理由是对其车辆中的摄像头有安全顾虑。
这促使创始人Elon Musk表示，如果特斯拉在中国或任何地方使用摄像头进行间谍活动，
它将被关闭。本月早些时候，特斯拉表示，其汽车中的摄像头在北美以外的地区没有被启
动。
上海警方周二表示，其抗议活动开始的女子将被拘留五天。
警方说，这名妇女和一名女性同伙