※ 引述《wizardfizban (疯法师)》之铭言：
: 在C洽看到的后续....
: http://tinyurl.com/yaosb5qv
: https://i.imgur.com/h9gzL7P.png
: 简单来说，因为炎上后太多人退预购，所以...
: EA把退费按钮拿掉了...
: 是的！EA直接把退费按钮拿掉。然后要退的人就只能排一小时的队去和客服说。
: 然后后来有人发现EA的退费网页还在，所以又有人用这退费。但之后那网页就不见了。
: 不得不说美国玩家很懂得不让公司有得赚，他们才会在乎你这事。
: 但EA这处理方式......
: 是嫌火还烧的不够大吗？
https://goo.gl/8EwCFJ
EA公关又出来灭(点)火了:
For clarity....The self service refund option is only available if EA has not
charged you for the product yet. If we have taken your money then you need to
call support to get a refund. This is working as intended and nothing has
changed.
Currently people will be billed if they have pre-ordered the standard edition
and therefore would need call support to get a refund.
Here is a link to the EA help topic -
https://help.ea.com/en-sg/help/account/returns-and-cancellations/
大意就是预购已经付款的话，不能直接退。联络客服才是正常管道。
只是我说你这公关讲话未免也太直接了吧..."If we have taken your money"
很像在说如果我们已经拿了你的钱，你就别想轻易退款。