[问题] Steam客服回信请求协助

楼主: sidakong (Kevin)   2015-01-06 09:59:06
前几天特价时买了几个游戏,其中的Borderlands 2
因为破英文+没注意看,本来是想买Borderlands 2 goty
结果买到Borderlands 1 goty+Borderlands 2
进游戏缺东少西的才发现买错了
只好写信给Steam问看看能不能帮忙处理
等到回信如下:
Thank you for contacting Steam Support.
We apologize for the delay.
Please purchase the intended game as a gift. Select the option "Store the gift in my inventory to send later".
Please indicate when you have done so, and upon confirming your purchase on the account, I will cancel and refund your order for the original accidental purchase.
To redeem this gift after the refund:
-Place your cursor over your persona name at the top of the Steam interface, then click the 'Inventory' link.
-Select the Steam tab. This will open the games/gifts that are currently in your Steam inventory.
-Select the game that you would like to redeem onto your account. There should now be an 'Add to my game library...' button under the game's description.
-Click 'Add to my game library...' to add the game to your Steam account. Once added the game cannot be removed from your account.
Please note that if you originally purchased an item at a sale price and the sale has now ended, we cannot extend the previously discounted price for these items.
This offer will only be valid for the next 15 days.
破英文看了一下
好像是说只要我把游戏转成礼物就可以帮我退掉
可是下面又有一堆步骤看无
看起来又不像是教我怎么把游戏转礼物
所以想问一下是不是把游戏转成礼物再回信就可以退掉?
另外很少用steam,要怎么把游戏转礼物呢?
作者: takuren   2015-01-06 10:01:00
不是, 他是叫你现在去买2的GOTY当礼物放在自己的inventory,然后他才会帮你把买错的退钱不过特价已经结束, 所以你现在买也没有特价y然后这个解决方案只有15天, 下次买东西看清楚吧15天内可以有效使用这个解决方案* 逾期不候
楼主: sidakong (Kevin)   2015-01-06 10:06:00
感谢翻译 看来没救了 谢谢
作者: Cmayor (!)   2015-01-06 10:07:00
之前也跟你有同样问题写给客服 不过还在特价期间就是了
作者: takuren   2015-01-06 10:09:00
现在GOTY要39.99了,这样换感觉没有比较赚, 普通版先玩吧
楼主: sidakong (Kevin)   2015-01-06 10:11:00
再问一下 如果放弃抢救 等下次特价再买goty 重复的普通版是就浪费掉吗?
作者: takuren   2015-01-06 10:28:00
要看游戏, 不过通常是浪费掉, 可以问问看客服
作者: maplehao (枫豪)   2015-01-06 10:55:00
你可以选择退费,说你买错了,不过只有一位次机会我要买二代,结果买到一代,也是特价到了,没再买礼物,直接请他退费http://goo.gl/wrDoon
楼主: sidakong (Kevin)   2015-01-06 12:03:00
谢谢maplehao经验 再试试 另外为什么客服和你说中文...
作者: Overmind (Overmind)   2015-01-06 12:04:00
真的,为什么客服会说中文 XDDDD
作者: cokelon (cokelon)   2015-01-06 12:13:00
Steam客服现在有中文可以选阿
作者: Porops (猪排)   2015-01-06 13:17:00
中文客服会比英文还慢,客服真的是Origin唯一赢Steam的........
作者: howar31 (Howar31)   2015-01-06 18:51:00
英文客服要半个月 中文等更久(躺
作者: maplehao (枫豪)   2015-01-07 04:31:00
看我的日期啊,两天就回我了,至少不会用破英文让人家听不懂本来就支援中文很久囉,你可以在最底下选语言,不过是简体字的

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