来源：华硕美国官网新闻稿
https://www.asus.com/us/news/nythl3v1fqlpe8jy/
中文翻译来源：HKEPC脸书粉专
https://www.facebook.com/hkepc/posts/pfbid0jUNea1AZh3NHEfbkjmqnjGK4JvxWVDhgwtn26FB4c2y9z6noLst4z6dayARLHAVsl
缩网址：
https://bit.ly/44Nq3AI
华硕美国分公司本月15日在官网发布了新闻稿
新闻稿标题：
Enhancing Our RMA Communication Processes in US and Canada
加强我们于北美地区的RMA沟通流程
以下是原文+HKEPC的翻译并行：
Recent feedback has highlighted some gaps in our RMA communication process in
the US and Canada. We deeply apologize to our customers and the community for
any confusion and frustration they might have experienced from this. We have
taken your feedback to heart and are committed to making improvements.
最近的回馈凸显了我们在美国和加拿大的 RMA 沟通流程中存在着一些差距，令 ASUS 客
户及社群由此可能遇到的任何困惑和沮丧深表歉意，ASUS 已收到回馈并致力于做出改进
。
We want to assure our customers that any repairs covered under the
manufacturer's limited warranty have always been and will continue to be free
of charge. It is never the intent of ASUS to charge any customers a fee that
does not directly address the device malfunctions they are experiencing. We
now recognize that the current process and the language used does not
adequately convey this information. We are working diligently to make changes
in the best interest of our customers.
我们向客户保证，制造商有限保固范围内的任何维修要求，将会继续保持免费，ASUS 绝
对不会向任何客户收取不直接解决他们所遇到的设备故障的费用。我们认识到目前的流程
和使用的语言并不能充分传达这些讯息。我们正在努力做出改变，以实现客户的最大利益
。
In addition to addressing issues on an individual basis with our customers
that have come forward, we are also making changes to our RMA process.
Effective May 16th, 2024, we will implement the following actions to optimize
the customer repair experience:
除了针对提出问题的客户逐一解决问题外，我们也对 RMA 政策进行了更改。自 2024 年
5 月 16 日起，我们将采取以下措施来优化客户维修体验：
We are revising our repair pricing structure for out-of-warranty products;
this includes a thorough review process for any abnormal pricing to ensure
consistency, transparency and fairness.
我们正在修改保固期外产品的维修定价结构；这包括对任何异常定价进行彻底的审查流程
，以确保一致性、透明度和公平性。
Currently, we perform a full analysis of devices sent for RMA, and send
customers a comprehensive list of available repairs, free and paid, in our
messaging to customers. We understand this may have caused confusion when a
customer has only ordered a specific repair. We will no longer automatically
offer repair quotations for cosmetic imperfections unless they affect the
device’s functionality or are specifically asked for by the customer.
目前，我们对发送 RMA 的设备进行全面分析，并在向客户发送的讯息中向客户发送免费
和付费的可用维修的完整清单。我们知道，当客户仅订购特定维修时，这可能会造成混乱
。我们将不再自动提供外观缺陷的维修报价，除非它们影响设备的功能或客户特别要求。
We will update the verbiage of our automatic emailing system for improved
clarity, so our customers always know what repairs will be offered for free,
and the terms and conditions relevant to the device in question.
我们将更新自动电子邮件系统的用语，以提高(语意)清晰度，以便我们的客户始终了解将提供哪
些免费维修，以及与相关设备相关的条款和条件。
顺便加上HKEPC小编做的梗图
https://i.imgur.com/jLXkSeo.png
笑死
-
华硕居然道歉了
看来这次抢到刀的人是耶稣
不过看华硕的说明
新的RMA政策目前仅包含北美地区
他国事务 台湾消费者遇到了请自己去架刀争取
至于(北美)华硕开出的这些承诺能否兑现
我只能说破损的信用是要靠时间修补的
继续观望囉
等板上勇者开箱Ally X