【台湾虎航因应燕子台风之作业办法；Tigerair Taiwan’s Handling Procedure for Ty
phoon Jebi】
因应日本大阪关西机场遭受燕子强烈台风侵袭，暂时无法提供服务，台湾虎航将配合提供
因燕子台风影响之行程更改原则，凡已购买台湾虎航2018年9月4日至2018年9月17日(含)
期间往返桃园-大阪关西(航班编号IT210、IT211、IT212、IT213)及高雄-大阪关西(航班
编号IT284、IT285)的旅客，可适用以下任一方案：
方案一，更改搭乘日期及航点：可更改航班至日本任一航点，且为2018年9月30日(含)前
之尚可订位航班，可免付更改手续费一次及免支付机票价差。
旅客若选择方案一，必须于原订搭乘航班出发时间至少六小时前完成航班更改，逾期恕无
法做任何更动，并请主动联络台湾虎航客服中心(+8862-5599-2555)。为配合本作业办法
，台湾虎航客服中心2018年9月5日至2018年9月7日将延长营业时间至晚间22:00。非透过
台湾虎航官网购票者，请迳洽原开票旅行社或开票平台协助办理。
方案二，退费。旅客可选择将本次退款保留在台湾虎航的信用帐户中(存入原订位代号PNR
中)，保留的全数金额可于六个月内重新购买机票并完成搭乘；或选择退款至原购票使用
之信用卡中。选择方案二的旅客，请于2018年9月16日下午18:00前完成线上申请(https:/
/goo.gl/forms/q2gprTmNgrBjPrWJ3)，不须透过台湾虎航客服中心。
Due to the strong typhoon Jebi hit Kansai Airport, Osaka, Japan, passengers wh
o are going to travel with Tigerair Taiwan flights (flight number including IT
210, IT211, IT212, IT213, IT284, and IT285) between 4 September 2018 and 17 Se
ptember 2018 from Taoyuan or Kaohsiung to Osaka could select one of the altern
ative options as below.
Option 1: Changing her/his travel period and destination. Passengers are able
to change their flight destination to one of Tigerair Taiwan’s destination in
Japan and travel before 30 September 2018. As long as there are available sea
t for the selected flight and before their initial departure date, changes can
be done without additional service charge and airfare difference won’t be ap
plied once.
Please note that all changes need to be done before his/her initial departure
for at least 6 hours, if s/he would like to select option 1. Tigerair Taiwan’
s call centre (+8862-5599-2555) will operate between 09:00 and 22:00 from 5 Se
ptember 2018 to 7 September 2018. If her/his booking was made through travel a
gency or other platform but not Tigerair Taiwan’s official website, please co
ntact her/his original channel for further assistance.
Option 2: Refund. Passengers are able to opt for the refunded sum to be secure
d in the credit account of Tigerair Taiwan (credited into original reservation
code: PNR). The total amount is able to be reused to purchase other air ticke
t within 6 months. Passengers are also able to choose refund full amount to he
r/his credit card account, which s/he used to complete the booking. For option
2, passengers could apply directly online (https://goo.gl/forms/q2gprTmNgrBjP
rWJ3) by her/his own before 18:00 (GMT+8) of 16 September 2018, no need to con
tact Tigerair Taiwan’s call centre.
来源:台湾虎航脸书粉丝专页
https://www.facebook.com/251538521716188/posts/926296520907048/
9/4~17都可以退哦~~