楼主:
andy7839 (Purple)
2020-08-19 13:29:51我在7/8 下单购买IH炉,当时候库存还有三个,下单的画面预计八月初到货(卖家是Amazo
n).
但是下单后一周 amazon uk一直没出货,我询问线上客服,每次都回复发货中心有问题两
天后回复,但实际上都没有回复,这样来来回回大概四次拖了三周,依然没有出货一直问
我要不要取消订单,我都说那我等
八月初客服的回复是说.目前没有库存要等一有库存就会通知你.
8/12我看到这个商品有库存问客服为什么还是没出货.依然回复48hr内会回复你
8/18我再问一次客服为什么还是没出货,A客服回复新的售价已改变(the price has cha
nged on the website might be this is the reason it is not dispatched yet.)
A客服回完段线换B客服回复(
I can totally understand that as you placed an order so you will expect a deli
very date from our end so that you may have an idea about this order however w
hen you placed the order we informes you that "Arriving:We'll notify you via e
-mail when we have an estimated delivery date for this item.")
接下来我抱怨说 当初amazon 7月收了我的钱还不出货给我这样对吗
B客服再断线换C客服
(So now there is a difference in the price, earlier ite was ?706.19 and now
the item is of ?769.71.
Instead of waiting for this item you can re order the new item purple)
我回C客服语法有点错误因为太生气了
(Amazon charge customers money , but price up you must to reorder pay more 60
ponds ?)
C客服回复
(I understand andy7839, let me just check what best I can do here to help you
.
I have just checked the details Purple, and the order says that your item was
planned to ship 2020-10-01 due to availability.
We have also sent you the e-mail about the same. So we have informed everythin
g about this order to you.)
抱怨完毕:亚马逊uk就是想要我取消订单.
1.想请问各位资深乡民如果应对
2.如果我取消订单国际刷卡的手续费我要自付吗