七月底收到错误尺寸的衣服
马上去信ASOS询问后续退货问题
7/27 告知客服拿到错误尺寸后请skynet收走商品
退货时可以选退款或是换货 当时我选了换货
ASOS有回信等寄出正确商品时会再以mail通知出货
8/8 接到ASOS mail通知收到我寄回的错误商品
同天我寄信询问换货商品的出货进度收到以下回复
I can see that we were unable to replace your Brave Soul Floral Playsuit, so
when your item reached us back at our warehouse we refunded you 15.25 GBP to
your original Visa payment method. This was processed on the 7th August 2016
and depending on your card issuer or bank, the money can take up to 5-10
working days to appear in your account.
Lastly, we've processed a replacement for your Brave Soul Print Dress and
we're just getting this packaged up and sent out to you. Don't worry - as
you've already been charged for the dress you won't be charged again and the
replacement delivery service is free. You’ll get a shipping confirmation
email when your replacement is on its way to you.
可能我理解错误
这两段意思是矛盾吗?
第一段说没办法进行换货所以在8/7进行刷退了
(刷退部分因为8/7才刚刷退查询过网银还没资料)
但第二段又说因为我已经付过款项 所以不再收取费用
会等出货时再寄mail通知出货
原本买两件洋装 A(尺寸错误已退回) & B(正确目前躺在我衣柜里)
原收到错误洋装是A 要换货的也是A
但他要寄出的的是原本收到正确的那件洋装B
(变成我会有两件一样的洋装??)
怎么明明要换A却又要再给我一次B
被搞得好乱啊@_@
希望有相关经验的板友可以帮忙解答(泪