手机排版请见谅
其实之前就有在推文发表看法了
图其他大大分享过我也不附了
想说跟大家分享美国客服回应
直接切入主题
音质：
就音质来说这只真的不错，可上可下
高音不会刺耳，低音收的干净
但是，有底噪！有底噪！有底噪！
会在清唱或配乐较少的地方出现
环境音较大或者是音乐较复杂的时候就听不见了，介意的人要考虑
通话：
这一个多礼拜接电话的时候都刚好没戴着无法评论
看网络的评论好像还行
当初想问说是不是拿到料有问题的
如果没问题能不能透过软件更新改善底噪
于是去就去问客服，以下是回应
第一封：
Thank you for your email to bring your concern to our attention.
We are aware of a minor batch issue affecting less than 1% of customers who ha
ve purchased Liberty 2 Pro. The issue itself regards abnormal levels of “back
ground noise”. Please rest assured, the issue has been rectified and for the
minute number of customers that have been affected, we will obviously honor th
e Soundcore 18-month warranty and arrange an exchange if the item was directly
bought from our Ankerdirect store on Amazon, website or our authorized resell
ers such as Walmart, Target, etc.
For the warranty issues, please first provide the following information:
- A screenshot or pdf of the invoice confirming the order number from the item
's
purchase (or a picture of the receipt if it was bought from the store)
- The SN#, printed on the USB-C charging cap as the attachment shows (looks so
me
thing like "SN: AC3ETM0826502043"). If you can't find the SN, a photo of the p
roduct with the Soundcore logo showing will suffice instead.
- Your current shipping address.
Apologies again for the inconvenience.
Looking forward to hearing back from you!
跟美亚上的回应一样
说大概有1%的人有这问题，是料件问题换个新的就好了，然后想帮我换新的
可以，这服务很美国，但其实我有说跟台湾代理买的，然后没回答软件更新部分
于是我再写一次，顺便附上SN码给她查
第二封：
Thank you for your reply.
I am so sorry that you may need to contact the right seller for assistance and
we can only provide techinical support for your concerns. After checking the
serial number from your pictures, I noticed the item you bought is already the
latest version (with hardware to reduce the hissing sound). I am afraid we ne
ed to keep improving this item to ensure a better experience.
So sorry for the inconvenience caused to you. If there is anything we can assi
st you with, please feel free to reach out to us.
简单来说这批已经是料件更新过的了
原本有想说找代理商换货，但看回应感觉可能是设计问题
所以只能看能不能靠软件了
第三封：
Thank you for your reply.
I understand your consern. To be honest, the issue could not be totally solved
at this moment due to the limitation of the current Qualcomm platform. We als
o have tried hard to balance the volume as well as the sound quality on this v
ersion. Our product team is working hard for continuous improvement, and we ar
e more than happy to keep you updated if we have the newer version available i
n the future.
So sorry for the inconvenience caused to you. If there is anything we can assi
st you with, please feel free to reach out to us.
结论高通的锅？总之看来没那么快解决
想买的可以趁现在买，价钱超过5千的话个人觉得有点不值
早知道晚点买了，超干
=========以下补充代理商回复=========
台湾代理商回复：
今天跟原厂开会沟通过您的问题，目前得到的资讯是我们智选家第一批货确定47周后的都
是更新过的版本，已经优化了底噪的问题。
亚马逊客服会说48周，是因为亚马逊目前主要销售的是48周那批货，所以他们客服统一的
回复为48周为优化版本；但是不了解我们台湾出货的情况，造成了您的误解。
因为针对底噪出货版本批次的问题，PPT的用户可能会产生跟您一样的误解，也想麻烦你
帮我们补充说明一下，谢谢~