※ 引述《iamagoodboy (亲我的老婆廖小郁)》之铭言：
: 想要预购二月底的end of dragons资料片
: 可是官网没办法登入
: 我问过客服 客服请我照指令作
: 之后还是失败
: 我朋友也无法登入官网
: 大家也是这样吗
: 无法登入官网没办法买资料片啊
: 即使从游戏里连结出来的购买连结还是会连到官网
: 所以就是无法买资料片
: 搞了我好几天了还是搞不定 唉
:
已经解决 结论: 需要来回两三封email
参考 https://rikey32000.blogspot.com/2022/02/blog-post.html?m=1
小知识a.无法登入官网 是一个槛
顺利登入官网后 可能无法支付(信用卡或paypal) 是第二个槛(错误80808)
b.第一个槛大约会花两三封信件解决 第二个槛一般只要一封信解决 以下提供范例
c.无法登入官网的话 建议使用你帐号的email
寄出匿名request 就可以后续处理 寄给[email protected]
https://help.guildwars2.com/hc/en-us/requests/new
1. 无法登入官网解决方案
a. 寄email 以下提供范例 可以复制贴上
I want to pre-purchase the expansion so I need to log onto the official
website firstly, but i cannot. My account is xxxxx@xxxxxx
b. 官网support效率不算太差 大约1-2天内会回信
Zee (Guild Wars 2 Support)
Feb 11, 2022, 15:57 PST
Hello,
Thank you for contacting us!
We have reviewed your issue, and it appears that your attempts are being
blocked by our system due to security measures we have in place. While we are
unable to override these restrictions, we do have some suggestions that have
helped other users that you can try:
Use a different Internet browser
Make sure that Javascript is enabled
If you are using a VPN/proxy, disable the service
Verify that the device timezone is properly set for your location
Take your time filling out the form
If you have had too many failed attempts, wait 24 hours before making another
attempt
Please understand that if you're unable to resolve your issue with the above
suggestions, then I'm afraid you wont be able to login an account. Again, we
are unable to override these restrictions.
Please let us know if you have any further questions.
Regards,
Zee
Guild Wars 2 Support Team
http://help.guildwars2.com/
c. 当然以上的方法都试过以后还是无法登入 因为问题根本不在这些选项里面
所以我们寄出第二封信
Hello, i have tried other browsers and no proxy in my pc system. I also
cleaned these internet temporary files or cookies at there. I still can't
sign on gw2 official site.
Seriously, My ISP told me that they haven't blocked gw2 site !
I really want to buy EOD EXPANSION!
Please help me!
d. 顺利的话 会收到第二封信
Toph (Guild Wars 2 Support)
Feb 18, 2022, 4:03 PST
Hello,
Reviewing your login attempt, it appears that it was flagged for security
reasons that prevented you from logging in. This could have been a result of
high risk characteristics of your attempt or due to past associations with
compromised accounts or devices.
At this time, we’ve taken steps that should allow you to log in.
Please let us know if you are still having difficulties logging in.
Regards,
基本上到这步的话理论上就没有问题了
但是我自己的情况是 google chrome, edge这两个browser无法登入
但是firefox 跟手机的chrome可以登入(真奇怪)
e. 最后 总算可以登入囉 却出现付款错误80808 error
只好再次寄信
I used firefox and I can log in
but there is a 80808 error
Please help me thank you!
f. 一两天之内会回信
ApolloR (Guild Wars 2 Support)
Feb 18, 2022, 9:45 PST
Hello,
It looks like your purchase attempts were caught in our general security
checks and purchase limits. I was able to override these purchase
restrictions so please try making your purchase(s) once again. If you
continue to experience any issues when making a purchase now or in the
future, please let us know.
Regards,
收到这封信 表示搞定囉!!
真麻烦 XD