这是联航CEO公开发表的事件报告书。
On Sunday, April 9, after United Express Flight 3411 was fully boarded,
United's gate agents were approached by crewmembers that were told they
needed to board the flight.
4月9日星期日，在3411号联合快捷班机全部登机后，联合的门口代理人被告知有需要
登机的机组人员。
We sought volunteers and then followed our involuntary denial of boarding
process (including offering up to $1,000 in compensation) and when we
approached one of these passengers to explain apologetically that he was
being denied boarding, he raised his voice and refused to comply with crew
member instructions.
我们寻求志愿者，然后依据我们的非自愿下机程序（包括提供高达1,000美元的赔偿），
当我们”approach”(接近?处理?对付)其中一名乘客并向他道歉说他必须下机时，他出声
拒绝遵守乘客守则。
He was approached a few more times after that in order to gain his
compliance to come off the aircraft, and each time he refused and became more
and more disruptive and belligerent.
之后，他再被我们”approach”(接近?处理?对付)了几次，每次他都拒绝，并变得越来越
具”破坏性”和”好战”。
Our agents were left with no choice but to call Chicago Aviation Security
Officers to assist in removing the customer from the flight. He repeatedly
declined to leave.
我们的代理人别无选择，只能打电话给芝加哥航空保安人员协助从飞机上"排除"这名
客户。他一再的拒绝离开。
Chicago Aviation Security Officers were unable to gain his cooperation and
physically removed him from the flight as he continued to resist - running
back onto the aircraft in defiance of both our crew and security officials.
芝加哥航空保安人员在无法得到他的合作之下，使用”肢体手段”(physically)将他从飞
机上”排除”，因为他继续抵抗，无视我们的机组员和安全人员，一再试图回飞机。
关键字在于这个"approached"。这个乘客一再的被"approached"，这个字可解释为"接触"
也可以解释为"处理"，甚至"对付"
我不知道联航是怎么"approach"他的，拍肩膀?