It is believed that an angry customer is more likely to post a bad review than
a happy customer is to post a good one. And since so much of what you choose
to buy these days is based on the reviews we find, that can be potentially ver
y damaging to a business or brand. But this is human nature. When we're all wo
rked up, we're more likely to complain than we are to praise when things are g
oing well. You may need someone's support today for something you are doing. T
his may be someone who is difficult to please. Concentrate on pleasing them, a
nd you will be fine.
人们相信一位生气的顾客去发布一个差评的可能性
比一位快乐的顾客发布好评的可能性还要高。
这些日子里您依据找到的评价而购买的商品，
因此可能会潜在地危害一个企业或者是品牌。
但是这是人性。
当我们全力以赴去把事情做好时，我们抱怨的可能性比称赞的可能性还要高。
今天，你也许需要某个人的支持来协助你正在运作的事情。
这个人也许很难取悦。
专注在取悦他们，你将会没事的。
Ps.如果有误译请指教，谢谢。