为了之后有类似状况的朋友
我来自问自答了
首先
跟dropbox沟通一定要英文！
这次写完英文信后
两天内总算不是自动回复的内容
对方回复是
我的退款程序已跑流程中
所以到时候再确认银行有没有收到退费就行
我也将我的信件内容贴上来
英文很差 可能有很多文法错误
请英文好的版大自行脑内修正了！
我寄出：
Hi
I'd like to get the refund my charge.
I had canceled the bussiness probation and my account turn to free space in 29
Sep.
However, I still recieved the payment from you.
In Taiwan, the bank can't refuse any payment due to they don't know the trade
contract. And they told me the only way to do is request refund from you to st
op the payment.
And if there any infomation I need to supply to you for get the refund, please
tell me.
Hope to hear from you soon.
Sincerely,
客服回答：
Thanks for writing in.
I can confirm that the refund has been processed by Dropbox Support. In genera
l it takes 3 to 5 business days for a refund to be processed by payment vendor
s.
If you do not receive a refund in a reasonable amount of time you will need to
contact your bank for further resolution.
I hope this helps, feel free to contact us if you have any other questions or
concerns.
以上给类似状况的朋友们做参考囉！
※ 引述《ogawa666 (ogawa)》之铭言：
: 各位大大好
: 前阵子我帮公司申请Dropbox bussiness试用
: 到试用期到期后他发给我一个转为正式版的信
: 我才惊觉忘了取消
: 立刻到管理后台取消bussiness后
: 他接口显示取消成功
: 结果我还是收到了银行扣款通知
: 我查了他的faq
: 说自动扣款只能请银行取消授权
: 结果银行跟我说他们不行
: 只能请店家退刷
: 写了信给dropbox客服
: 等了两天只有自动回复信叫我去看网页faq
: 再度写了英文信
: 还是没收到任何通知
: 看到版上也有几位大大也有过相同经验
: 但都没有后续是否成功的消息
: 想请教版大们这问题是否无解
: 只能乖乖被白扣两万多吗？
: Dropbox自从我取消后就把我降回免费的空间大小了
: 如果死不退钱
: 好歹该让我继续用吧...
: 真的要疯了...