在网站上买了英国一日游行程
已用信用卡扣款
结果最近要订时间
居然变成无法登入
写忘记密码也没有寄重设密码的信过来
写线上客服
现在居然要我传护照照片跟信用卡末四码过去
Hi,
Thanks for your patience.
Due to some recent unusual activity on your Groupon account, our IT systems ha
ve automatically blocked your Groupon account and all vouchers related to that
account are currently unredeemable. We are sorry for any inconvenience this h
as caused.
In order to verify your identity and to unblock the account we will need the f
ollowing information from you:
(Please Note: You may obscure any sensitive information if you prefer)
A scanned copy of the bank cards used to purchase the vouchers on your account
(please hide the first 12 digits of the long card number as we only require t
he last 4 digits of the card number and the name of the card holder)
A scanned copy of a passport or driver’s licence
A scanned copy or screenshot of a bank statement relating to the transaction o
n your Groupon Account
An alternative email address we can reactivate your account with
The information and documentation provided will be used for investigation purp
oses only, and to verify your identity. You can send this information to us by
simply replying to this e-mail. Please get in touch if you have any further q
uestions.
If you would like to verify the origins of this e-mail you can call Groupon Cu
stomer Services on 020 3510 0444 or you can find our number on the Groupon UK
website if you would prefer.
Kind regards,
Vishnu P.
要护照资料让我觉得好像诈骗喔
我有收到预订成功的email
我现在无法登入选一日游日期
怎么处理呢？
谢谢大家耐心看完