遭到旅馆无中生有不实指控该如何采取救济途径？
Ps 手机po文排版很差 请见谅
各位版友好，我们于意大利时间6/11住进意大利La spezia 都某间公寓里的民宿。之后于
6/12早上八点十分退房离开，房间一切正常，没有任何损坏或污损。房门钥匙依照民宿主
人指示，放置于房内桌上(因此房门未上锁，也无法反锁），并到旅店办公室回报退房，
但办公室门上锁。于是便离开并且九点十分搭车离开该地。
但离奇的是，我们于12日晚间八点出头收到主人来信说"我们于房内便溺并打破玻璃，要
求我们赔偿，并已将照片通知警方和我们的大使''
我们收到此讯息后十分的震惊，并马上回复讯息，且要求出示照片。可是她至始至终都坚
信是我们所为，不断跳针地指控，我们要求看她一直反复提及的照片到最后也未寄给我们
看，到现在我们还是一头雾水
对于如此指控和信中措词感到愤怒。目前这里是晚上十点多，明天一大早会打给驻义办事
处。在此想请问各位还有什么需要做的救济途径.....
在此附上信件内容：
民宿主人：
we have reported to the Italian authorities for the damage they have caused. y
ou have urinated and defecated in the rooms. ashamed. put immediately the mone
y in the credit card to charge for the damage you have done. we are sending th
e photographs to your consulate in Italy. we are waiting no longer than three
days and then contact you.
我：
This is a very serious accusation. I have just checked with all my friends an
d none of us did such thing to your room! Please rechecked if this is the exac
t room we resided yesterday (4F, No.17).
Besides, we really have no reason to do that, we all lived in that room, too!
There is no possibility we urinate or defecate on the bed.
I kindly ask you to send us the photos you took, if possible, and please tell
us which bed exactly was damaged.
This is a very weird and strange situation. We left the room at 8:00 am this m
orning and passing by the counter to check out, but the door was locked and we
did not meet you. Therefore, we leave the keys on the tables in the room, as t
he letter in an envelope suggest us to do so. Then we just went had our breakf
ast and took the train at 9:00. Again, it is not possible that we did such dir
ty and shaming thing. We had a really tight schedule today and there was no ti
me for doing so. We wish that you just sent the email to the wrong person. Ple
ase rechecked the room number and video tapes, if there is any.
We're so shocked to be informed such disgusting thing. There must be some mist
akes and we really hope this can be figured out as soon as possible.
Please contact us if you have anything to update, thank you.
民宿主人：
dear sir I assure you that the defecation and urine, as well as dirt left, med
lar stones, broken glass is just the room occupied by you. the photographs we
will send them to your embassy.
我：
Do you have any monitor or video tape to demonstrate who might enter the room
? We are so confused to this situation because we DID NOT do such thing! Is th
ere any possibility that animals or other person broke into the room? I have a
lso contacted our embassy to help us in this emergent condition. I kindly ask
you also send those photos to us, so that we can figure out what might have ju
st happened. Thank you.
Please contact us by phone, immediately.
We kept calling your hotel phone number but no one answered.
Our phone number: +8869xxxxxxxx
Thank you.
民宿主人：
our rulers have come into your room after your departure. It was just you is o
nly you had the keys you have left isto in the room. They took seven hours to
clean it out of your crap. there is an accurate photographic record and testim
ony of the two rulers. we have already written. you know what you have done as
well as all the dirt you have left. we will send it to our lawyer. we think w
e have done this on purpose.
后面还有好几封信件 碍于版面，有需要再截图附上