好像有很多朋友都跟我遇到一样的问题，google一下国外乡民也很多人遇到。
两天前发生事情之后我马上寄信给cex.io，客服有回我并询问我很多关于交易的资料。
我立即回复了。
昨天，客服回了两封信给我，简单来说他们认为不是他们的问题，是区块链上的问题，内
文如下：
第一封：
In case you are facing an issue where you see 'We are unable to locate the
Transaction Hash', then it should be resolved until the end of today, but most
likely it ought to get resolved in 2-3 hours.
Thank you for understanding.
第二封：
If you are facing a problem with 'We are unable to locate the Transaction Hash'
, the matter got resolved from our end. However, there is still something going
on from the side of blockchain which needs to have some things fixed.
The timeframe is unknown, but we suppose this should be handled by them as
swift as possible.
想请问大神们，我们这些受害者该做什么ＱＱ
※ 引述《pc0620022002 (小安)》之铭言：
: 想请教各位，早上从cex.io转出以太到bitfinex，cex.io上写交易已认证，以太币的余额
: 也变少，但迟迟没有到bitfinex，上了etherscan看才发现：
: "Sorry, We are unable to locate the Transaction Hash"
: 不晓得有没有朋友和我遇到一样的问题，想请问这样的话要怎么解决？超怕币不见
: 谢谢