我也是碰到BTC被卡钱的问题 且快3周还没搞定@@
八月底转了BTC过去 明明已经confirm了 却一直pending 不给存
寄好几次信 也传twitter去反应 他们也只是先说会尽速转给上级处理
然后过了两周还是没见到入帐
好不容易前几天收到比较像样的回信 却是跟我说我帐户还没有完成认证要补件
回信内容:
As you well know, we are working in accordance with strict security rules,
both AML (anti-money laundering) and KYC (know your customer) policies. That
is why we have certain procedures that are designed to ensure compliance with
high international standards and policies, we need to confirm source of your
funds, understand nature of your relations with CEX.IO and main crypto funds
usage scenarios.
To do so we kindly ask you to download, fill and send us back the following
form: https://cex.io/verification/application_form. Please fill all fields
and sign the form. It is a standard procedure and your reply is extremely
important for us to process your further transactions.
Also we need to ask you to provide us with a bank statement or other
supporting documents that confirm origin of your funds.
I am very sorry to inform, but the procedure is absolutely necessary to
process your future deposits to our platform. All deposits to your account
will be suspended until the follow-up verification has been completed.
要补件完成认证我认了 但过了两周后才这样回是哪招
且之前存成功的时候怎都不这样要求 偏偏找这个时间点
我也严重怀疑他们看八月底BTC飙太高 故意卡钱等现在暴跌后才要处理
现在只求他们赶快让我通过认证 已经亏够多了...
※ 引述《avhacker (我想把整片天空打开)》之铭言：
: 即上次因 AML/KYC 卡我的 btc 卡很久后，接下来出金我又被卡，18 号
: 电汇出金，汇到现在都 12 天了还没到，客服是这样回我的：
: On our side processing of the bank transfers usually takes one
: banking day.
: It usually takes up to 20 banking days for the banking system
: to process with your payment.??
: Unfortunately, we cannot influence this process somehow.
: We appreciate your patience and understanding on this matter.
: 做过这么多次电汇，一般大约 1 ~ 3 天到帐，20 天太离谱了，大概都
: 汇到冥王星了。
: 接着我跟客服要 swift confirmation，就是确认他们有汇款给我的
: swift 信息，然后他们就不理我了。
: 我越来越怀疑他们要转型成资金盘了，就看什么时候会卷走大家的钱。
: 实在太可疑了，搜了一下真的很多负评，有人说他在欧洲，走 SEPA，
: 照说应该是当天到帐，结果搞了 38 天还没到帐....
: https://goo.gl/yruwAc