If you really want to be sympathetic to someone who needs your support,
you might want to try deeply understanding why this person feels what they
feel. That does not mean you have to literally experience what this person
is going through, Moonchild - in fact, that might not even be possible. But
you should try to delve into your imagination, and tap into your senses as
you work through this person's situation in your own mind. This will better
acquaint you with this person's range of emotions, and allow you to feel
what they are feeling to some degree. You'll be more understanding - and a
much better friend - if you do.